Technical Support Representative (French Speaking)
BigCommerceFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
The pay range is $50,000 - $65,000 per year.
This is a full-time salaried position located in Grand Rapids, Michigan.
Required qualifications include knowledge of hand tools and their applications, experience in customer service, data management, or related fields, and eligibility to work in the United States without visa sponsorship. Indicators of a good match include excellent communication skills, ability to work at a fast pace and manage multiple tasks, good judgment, and values like honesty, integrity, and empathy.
Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.
Strong candidates are aligned with Tekton’s philosophy and work style, authentic, helpful, personable, able to work fast and multitask, use good judgment, and possess values like honesty, integrity, empathy, and excellent communication skills.
Platform for managing machine learning features
Tecton provides a platform for managing machine learning (ML) features, which are key characteristics used in ML models. The platform enables users to discover, utilize, monitor, and govern feature pipelines, allowing team members to easily find and use existing features while tracking data pipelines, processing costs, and system performance. Users can design ML features using programming languages like Python, SQL, or Spark, and perform complex data transformations, such as time-window aggregations and backfills to handle missing data. Tecton also supports near real-time data processing, enabling users to analyze incoming data without delays. This capability allows businesses, particularly in tech, finance, and e-commerce, to leverage ML and AI effectively. Tecton differentiates itself by focusing on comprehensive feature management and real-time data processing, aiming to streamline the ML development process for its clients.