User Support Specialist at Tecton

Grand Rapids, Michigan, United States

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$50,000 – $65,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Tools, E-commerce, Consumer GoodsIndustries

Requirements

Aligned with Tekton’s philosophy, ways of thinking, and work style
Authentic, helpful, and personable
Able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
Able to use good judgment when resolving issues with end users or other parties
Exceptional values, including honesty, integrity, and empathy
Excellent communication skills
Knowledge of hand tools and their applications
Experience in customer service, data management, or related fields
Eligible to work in the United States without visa sponsorship

Responsibilities

Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
Review and process tool warranty requests
Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
Help troubleshoot issues users may experience on Tekton.com
Contribute to making Tekton.com an exceptional experience for end users
Review and process orders and payments

Skills

Customer Service

Hand Tools Knowledge

Order Processing

Warranty Processing

Fraud Screening

Returns Processing

Shipping Resolution

Website Troubleshooting

Payment Processing

Multitasking

Tecton

Platform for managing machine learning features

About Tecton

Tecton provides a platform for managing machine learning (ML) features, which are key characteristics used in ML models. The platform enables users to discover, utilize, monitor, and govern feature pipelines, allowing team members to easily find and use existing features while tracking data pipelines, processing costs, and system performance. Users can design ML features using programming languages like Python, SQL, or Spark, and perform complex data transformations, such as time-window aggregations and backfills to handle missing data. Tecton also supports near real-time data processing, enabling users to analyze incoming data without delays. This capability allows businesses, particularly in tech, finance, and e-commerce, to leverage ML and AI effectively. Tecton differentiates itself by focusing on comprehensive feature management and real-time data processing, aiming to streamline the ML development process for its clients.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$155.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Benefits

Comprehensive health plans

Remote-friendly work environment

Parental leave

Competitive salary, equity and 401(k) savings plans

Wellbeing benefits

Flexible PTO

Risks

Competition from feature store providers like Feast and Hopsworks is increasing.

Over-reliance on cloud partnerships may limit Tecton's flexibility and bargaining power.

Rapid AI advancements could render Tecton's offerings obsolete without quick innovation.

Differentiation

Tecton offers an enterprise-ready feature store for scalable machine learning applications.

The platform supports Python, SQL, and Spark for designing and defining ML features.

Tecton enables real-time streaming and complex data transformations for ML feature management.

Upsides

Partnership with Google Cloud enhances Tecton's feature store capabilities and enterprise reach.

$100M Series C funding boosts Tecton's growth and innovation potential.

Tecton's survey insights guide product development and marketing strategies.

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