LATAM Technical Support Engineer (Buenos Aires)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Job Type: Technical Support

Description: This position is involved in post-sales support work, taking ownership of the customer’s requirements and problems from start to finish to ensure that customers’ issues are handled in a timely and satisfactory manner. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.

About You

• Empathetic: Able to put yourself in the shoes of customers and developers.
• Problem Solver: Enjoys tackling complex, unfamiliar problems and finding solutions.
• Varied Interests: Excited by a multifaceted role with diverse interactions and topics.
• Excellent Written Communication: Strong command of written English and concise, effective writing skills.
• Time Management: Ability to balance multiple projects and responsibilities with minimal supervision.
• Ecommerce Experience: Experience within the ecommerce space: Shopify, BigCommerce, WooCommerce, Wix, Squarespace, eBay, Walmart, Wayfair, Target, Overstock etc.; and B2B sales platforms, point-of-sale systems and ERPs like NetSuite, 3PLs / warehouse management systems, CartRover; order and inventory management systems such as Stitch labs, Brightpearl, Cin7; and SaaS connectivity.

Requirements

• Not specified

Responsibilities

• Handle customer requirements and problems from start to finish.
• Provide hands-on troubleshooting, debugging, and feature explanation.
• Offer best practice guidance to the broader Technical Support team.
• Assist customers and partners in overcoming technical challenges.
• Maintain communication with customers and developers.

Company Information

Pipe17 is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Pipe17, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. We try to set up an environment where every employee can feel deep pride in the work they do.