Customer Experience Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Ecommerce, Customer Support, Technical SupportIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a remote position.
What is the salary for this role?
This information is not specified in the job description.
What skills and experience are required for this Technical Support Engineer role?
Key qualities include being empathetic, a problem solver, having varied interests, excellent written English communication, strong time management, and ecommerce experience with platforms like Shopify, BigCommerce, WooCommerce, and systems like NetSuite or 3PLs.
What is the company culture like at Pipe17?
Pipe17 emphasizes building trust, equality, open idea exchange, lasting relationships, and an environment where every employee can feel deep pride in their work.
What makes a strong candidate for this LATAM Technical Support Engineer position?
A strong candidate is empathetic, enjoys solving complex problems, has ecommerce experience with platforms like Shopify and NetSuite, excellent written English skills, and can manage multiple responsibilities independently.
Pipe17
Cloud-based ecommerce order automation platform
About Pipe17
Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.
Seattle, WashingtonHeadquarters
2019Year Founded
$22.9MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Home Office Stipend
Risks
Increased competition from local startups like Auger and Freightmate in Seattle.
Market instability due to the shutdown of Convoy may affect Pipe17's strategies.
Reliance on TikTok Shop poses risks if regulatory challenges arise.
Differentiation
Pipe17 offers AI-powered composable order operations, setting it apart in ecommerce solutions.
The company provides seamless integration with social commerce platforms like TikTok Shop.
Pipe17's rapid deployment capability, in days not months, is a significant competitive advantage.
Upsides
Growing demand for AI-driven order operations boosts Pipe17's market potential.
Seattle's logistics tech hub offers Pipe17 access to top-tier supply chain talent.
Partnerships with companies like Ryder enhance Pipe17's omnichannel fulfillment capabilities.
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