(USA) Store 3297 Houston, TX Frontend Coach/Ops Mgr Trainee

Position Summary

This role is a full-time position focused on leading and developing teams, driving financial performance, and ensuring exceptional customer service within a store.

Team Leadership and Development

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Tours stores and provides feedback through a "Tour to Teach" approach.
• Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates.
• Assigns duties, sets clear expectations, and provides associate recognition.
• Communicates expectations consistently and effectively.
• Promotes a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Customer Service Excellence

• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.

Financial Performance and Sales Driving

• Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Job Coordination and Stakeholder Relations

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives.
• Builds accountability for and measures progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.

Compliance and Company Values

• Ensures compliance with company policies and procedures.
• Supports the company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supports the Open Door Policy.
• Provides direction and guidance on applying these in executing business processes and practices.

Core Values and Behaviors

Respect the Individual

• Builds high-performing teams.
• Embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform.
• Works collaboratively.
• Builds strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent.
• Empowers and develops talent.
• Recognizes others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently...