Grow Therapy - Training Specialist

Position Overview

Grow Therapy is seeking a dedicated Training Specialist focused on facilitation to foster teammate growth, capability, and long-term career success through impactful learning experiences. The ideal candidate will have practical experience in coaching and mentoring peers to help them meet and exceed their goals. As a strategic resource for cross-functional operations, you will collaborate with team leads, managers, and subject matter experts to identify performance trends and learning needs. You will work with the Learning & Development team to create, update, and deliver engaging enablement programs through various modalities, including live onboarding sessions, skill development labs, group and individual coaching, and just-in-time learning resources. Your role will involve nurturing a culture of continuous improvement and supportive accountability by integrating learning and feedback into daily workflows, cultivating strong relationships, and consistently tracking learning outcomes and engagement. Each program you promote will empower teammates to thrive, speed up onboarding and proficiency, reinforce critical skills, and contribute to a robust learning culture across Operations.

About Us

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

Responsibilities

• Deliver high-quality onboarding experiences for new teammates, ensuring they feel confident, capable, and connected from day one.
• Facilitate engaging, actionable live training sessions across onboarding, upskilling, and reskilling programs—virtual or in-person, including during leadership or offsite gatherings.
• Mitigate risk and improve accuracy by training staff on compliance with HIPAA, CMS, and payer-specific requirements.
• Use data to identify gaps and implement training that improves billing, collections, and denial management KPIs.
• Bridge knowledge gaps between Revenue Cycle Management (RCM) and other departments, including Clinical, Billing Support, and Credentialing.
• Serve as a coach and learning partner for teammates post-onboarding, supporting them through role transitions, skill growth, and career conversations.
• Partner with team leads, managers, and quality assurance analysts to identify performance trends and learning opportunities to co-design targeted interventions.
• Support teammates in developing core competencies through group coaching, learning labs, and individual check-ins.
• Embed learning into daily workflows, enabling just-in-time learning and reinforcing key behaviors through job aids, practice, and feedback loops.
• Advocate for the learner perspective—raising themes, challenges, and successes to the Enablement and Operations leadership teams to inform priorities.
• Collaborate with instructional designers and enablement peers to create and evolve learning content based on facilitation feedback and learner needs.
• Track and report on learning outcomes, engagement, and behavioral shifts to measure impact and inform strategy.
• Contribute to the ongoing development of our learning culture, recommending new facilitation formats, coaching frameworks, and peer-to-peer development opportunities.

Compensation

The base compensation range for this position is $69,000 - $77,000 USD. The base compensation for this role will vary depending on... (Note: Original text was cut off here).