(US) Software Implementation Consultant (Senior Living)

Position Overview

• Location Type: Onsite, Remote, Hybrid (Up to 30% travel)
• Job Type: Full-Time
• Salary: Not specified

PointClickCare is a leading North American healthcare technology platform focused on enabling care collaboration and real-time patient insights. With over 2,200 employees, PointClickCare has been recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures. The company’s mission is to help create a world in which providers and plans can confidently deliver frictionless care. PointClickCare offers a dynamic environment where employees can advance their careers and make a lasting impact on healthcare.

Learn more at Life at PointClickCare and connect on Glassdoor and LinkedIn.

Position Summary

As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada. The Software Implementation Consultant will report to the Practice Manager, Professional Services.

Requirements

• Not specified

Responsibilities

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success.
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value.
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills.
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer.
• Travel up to 30% on site to customer locations and regional meetings (U.S. or Canada).

Application Instructions

• Not specified