[Remote] Junior Trust & Safety Moderator - Contractor at Phantom

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, Web3Industries

Requirements

2 or more years of experience in moderation, community management, trust and safety, or reviewing user-generated content
Experience moderating platforms such as Discord, Telegram, Reddit, gaming chats, or other online communities
Familiarity with crypto, wallets, NFTs, dApps, or general web3 concepts
Experience in customer support, managing inbound inquiries through ticketing systems such as Zendesk or similar platforms
Experience reviewing websites for malicious behavior, phishing indicators, scam patterns, or fraud signals
Experience using or contributing to automated moderation tools, including rule configuration, keyword filters, or bot detection workflows
Familiarity with AI tooling that supports moderation or assists with content review workflows
Hands-on experience with real-time messaging platforms (helpful; experience with Stream (getstream.io) is a plus)

Responsibilities

Review and moderate Token Chat activity to identify and take action on spam, scams, malicious behavior, and other violations of Phantom’s community standards, ensuring conversations remain safe, relevant, and high-quality
Configure and optimize automated moderation workflows, including filters, keyword triggers, behavioral thresholds, and scam or spam detection logic
Review a high volume of domains submitted through internal queues to identify phishing sites, malicious dApps, impersonation attempts, and other scam patterns
Collaborate closely with the Trust and Safety, Support, Product, and Engineering teams to surface emerging threats
Leverage third-party tooling to detect risky or abusive content across chat and domains

Skills

Content Moderation

Online Community Moderation

Spam Detection

Scam Detection

Phishing Identification

Discord

Automated Moderation

Keyword Filters

Behavioral Analysis

Crypto

Web3

Phantom

Multi-chain crypto wallet for digital assets

About Phantom

Phantom.app offers a multi-chain cryptocurrency wallet that allows users to manage various digital assets across different blockchain networks without needing multiple wallets. The wallet is designed for both experienced investors and beginners, featuring a user-friendly interface that simplifies the complexities of cryptocurrency management. Users can store, stake, and earn rewards on their tokens, and benefit from a fast, low-cost token swapping feature for trading digital assets. A key aspect of Phantom.app is its integration with major NFT marketplaces, enabling users to showcase, monitor, and sell their NFT collections easily. Security is emphasized through a self-custodial model, giving users full control over their funds, along with scam detection features and the option to connect a Ledger device for added protection. Phantom.app aims to provide a seamless and secure platform for cryptocurrency management, catering to the needs of a diverse clientele.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$115.3MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

201-500Employees

Benefits

Competitive salary and equity.

Comprehensive insurance (medical/dental/vision) — 100% covered.

Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need.

Flexible hours and a long-standing, supportive remote environment.

Monthly co-working space and mobile phone expense.

Unlimited vacation: Take time when you need it (and we really mean it).

Risks

Increased competition from Best Wallet with a superior user interface.

Rapid user growth may strain infrastructure and customer support.

Decision not to launch a token could lead to user dissatisfaction.

Differentiation

Phantom offers a multi-chain wallet supporting Solana, Ethereum, Polygon, and Bitcoin.

The wallet integrates with major NFT marketplaces for easy NFT management and transactions.

Phantom prioritizes security with self-custodial features and scam detection capabilities.

Upsides

Phantom's user base tripled to 3.2 million MAUs by January 2024.

Partnership with Transak enhances seamless digital asset purchases for users.

Integration with dYdX facilitates significant trading volume, boosting platform activity.

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