Job Description

Employment Type: Full time

Position Overview

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

This position focuses on attracting net new customers and expanding sales within currently low-potential, high-opportunity accounts, particularly in Queensland and Northern Territory. This involves qualifying leads, reaching out to prospective accounts, and engaging specialists in customer conversations.

Position Responsibilities

• Drive growth in volume, revenue, and share across new customers.
• Co-create individual plans with regional and marketing leadership, monitor performance, and ensure compliance with strategic plans.
• Execute established account marketing plans and develop relationships with the relevant ecosystem to spread awareness and create opportunities for organic growth.
• Actively seek, identify, and qualify new customers and new sales opportunities by engaging prospects in dialogue to understand their needs/expectations.
• Develop a full set of solutions tailored to customer needs.
• Articulate Illumina's value proposition to prospects and define solutions that demonstrate how Illumina is best positioned to address customer needs.
• Develop and deliver effective sales presentations and involve relevant internal stakeholders for on-site visits and demos.
• Ensure all necessary documentation and paperwork are completed accurately and efficiently.
• Negotiate terms, pricing, and contracts with customers during purchasing.
• Build relationships and trust for repeat business and orders, provide reorder support, and help drive instrument utilization with new accounts.
• Support relevant account transitions to account managers.
• Achieve KPIs and goals, including daily/weekly/monthly outreach KPIs for new accounts (e.g., outbound outreach, minimum number of touchpoints, new accounts, sales orders) to generate pipeline.
• Meet sales targets, maintain leads, and report activities, customer feedback, opportunities, challenges, and competitor activities to CRM.
• Contribute to the company’s direct marketing capabilities by continuously submitting customer/contract information into the database.

Note: Listed responsibilities are essential but not exhaustive. Responsibilities may change due to business needs.

Position Requirements

• Proven track record in Life Science/Medical Devices with impressive sales numbers.
• Proficient understanding of sequencing across clinical and research applications.
• Understanding of regional specifics and the regulatory landscape.
• Excellent written and oral communication and presentation skills.
• Proficient telephone sales skills.
• Creative thinking, detail-oriented, excellent time management.
• Team player with high self-drive to succeed.
• Strong analytical skills and commercial sense to develop strategic and tactical action plans.

Note: All listed requirements are deemed essential functions. Reasonable accommodations may be made for additional tasks and responsibilities due to business conditions.

Preferred Experience/Education/Skills

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or a PhD without experience; or equivalent work experience.
• Knowledge of CRM platforms is a plus.

Company Information

Illumina is a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized...