Technischer Kundenberater (m/w/d) im Second Level Support

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary:
• Industry: Internet
• Function: Customer Service
• Experience Level: Mid-Senior Level

Stepstone is a leading online job platform in Germany, helping job seekers find the right job. As one of the largest providers in the German job market, we have facilitated millions of hires across various industries and sectors. We are proud to be part of the Stepstone Group, leveraging its global expertise in tech job platforms to continuously improve our services and adapt our technology through innovation.

Role Description

Join our Technical Integration Team and take responsibility for automating the publication of job advertisements. Your commitment will make a valuable contribution to reshaping the future job market, ensuring it works for everyone.

Responsibilities

• Independently plan and coordinate the setup or modification of interfaces for applicant tracking systems of our major clients to the StepStone platform for transmitting job advertisements.
• Regularly communicate closely with our developers and collaborate with our Customer Service and clients.
• Monitor existing interfaces for quality assurance.
• Initiate appropriate measures for error resolution.
• Process and maintain your projects in our internal systems and organize your daily tasks via our ticketing system.

Requirements

• Successfully completed vocational training as an IT specialist (Fachinformatiker*in) or similar, or a degree in Business Informatics (Wirtschaftsinformatik) or similar.
• Technically adept and familiar with APIs.
• First experience in customer support in a technical environment is desirable (including internships or working student positions).
• Knowledge of XML/JSON and HTML is advantageous.
• Very good command of English, both written and spoken.
• Language: German

Company Benefits & Information

At Stepstone, we value your well-being both inside and outside the office. We offer attractive benefits:

• 31 days of vacation plus 2 additional days for Christmas and New Year.
• Hybrid work model.
• Company pension plan.
• Employee Assistance Program (24/7 support).
• Company-sponsored term life insurance.
• Voluntary social days.
• Job bike program.
• In-house fitness studio and barista.
• Bring your dog to the office policy.
• Discounted parking and access to the Corporate Benefits Portal.

Our Mission: Equal opportunities for all – that is our claim! We are convinced that diversity and inclusion are crucial to our success as a global company. Therefore, we promote and value diversity in all its facets and welcome every application, regardless of origin, gender, sexual orientation, disability, religion, age, marital status, or other characteristics.

Additional Details

• Posted by: Steffen Both