Technischer Kundenberater (m/w/d) im Second Level Support

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Online Job Platform, Information TechnologyIndustries

Requirements

Candidates should possess an apprenticeship as a Fachinformatiker or a degree in a related field such as Business Informatics, demonstrating technical proficiency and familiarity with APIs. Experience in technical customer support, ideally through internships or student work, is desirable. Strong knowledge of XML/JSON and HTML is beneficial, along with excellent English language skills.

Responsibilities

The Technical Customer Advisor will independently plan and coordinate the setup or modification of interfaces between customer applicant tracking systems and the StepStone platform for submitting job advertisements. They will regularly collaborate with developers, customer service, and clients, monitor existing interfaces for quality assurance, implement corrective measures upon encountering errors, maintain projects within internal systems, and manage daily tasks through a ticketing system.

Skills

API

Customer Support

Technical Troubleshooting

Interface Management

Project Management

Quality Assurance

StepStone Group

Global private markets investment firm

About StepStone Group

StepStone Group manages a large amount of private capital, totaling over $91 billion, with around $24 billion in assets under management. The firm specializes in private markets, focusing on various investment strategies including private equity, infrastructure, real assets, real estate, and private debt. StepStone creates tailored investment portfolios for sophisticated investors by using a disciplined research approach that combines primary investments, secondary market purchases, and co-investments. This comprehensive strategy sets StepStone apart from competitors, as it emphasizes customization and thorough research to meet the specific needs of its clients. The goal of StepStone is to provide effective investment solutions that maximize returns for its clients.

New York City, New YorkHeadquarters

2007Year Founded

$8,091.2MTotal Funding

IPOCompany Stage

Venture Capital, Financial Services, Real EstateIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Mental Health Support

Paid Vacation

Wellness Program

Risks

AI-powered investment platforms may challenge StepStone's traditional strategies.

StepStone's cybersecurity involvement may increase exposure to cyber threats.

Shift towards AI-native platforms requires StepStone to adapt investment strategies.

Differentiation

StepStone Group offers customized exposure to private real estate investments.

The firm manages over US$91 billion in private capital allocations globally.

StepStone integrates primaries, secondaries, and co-investments in its portfolio strategies.

Upsides

Growing interest in AI solutions can enhance StepStone's investment strategies.

AI-driven risk management trends offer new opportunities for StepStone's portfolio.

Expansion in cybersecurity intelligence can improve StepStone's security measures.

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