AMS Strategic Customer Engagements ( Elevate) Technical Advisor

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Information TechnologyIndustries

Requirements

Candidates should have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact. A passion for building business relationships and simplifying complex concepts into compelling customer proposals is also required, along with a strong drive for results.

Responsibilities

The Enterprise Architect will engage with customer executives to identify pain points and translate them into ServiceNow solutions. They will lead architecture and design engagements to demonstrate how ServiceNow meets customer needs, including IT Transformation and Digital Products/Services. The role involves understanding customer business strategy and articulating how ServiceNow enables value, integrating seamlessly into their technology landscape. Additionally, they will lead and participate in workshops, best practice overviews, and educational sessions, while also providing thought leadership and contributing to the creation of best practices and white papers.

Skills

Enterprise Architecture

Cloud Platform

Customer Engagement

Technical Leadership

Solution Design

Strategy Development

Executive Engagement

Workshops

Best Practices

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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