Robotics Support Technician
eBaySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Internet Service ProvidersIndustries
Requirements
Candidates must reside in North Carolina and possess a High School Diploma/GED or equivalent experience. Vocational training in a related field, one to two years of telecommunications experience or network fundamentals, and fluent skills in Excel including building spreadsheets and using macros are required. Experience working with construction prints, cut sheets, cable schematics, location records/maps, and/or Central Office equipment records, along with a working knowledge of technical requirements associated with service offerings like FTTP, Data, and VOIP, is necessary. Demonstrated ability to grasp complex concepts quickly, excellent interpersonal and communication skills, experience with Microsoft Suite including TEAMS and Outlook, strong analytical and problem-solving skills, strong organizational, attention to detail, and time management skills are also essential. The ability to work various shifts, including weekends and holidays, and overtime as needed is also required.
Responsibilities
The Technical Support Specialist will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This role involves answering questions, analyzing problems, and removing obstacles to ensure an excellent customer experience. Key duties include maintaining data integrity of inventory systems, partnering with affiliate business units to maintain network information, responding to various service queues to meet objectives and SLA agreements, and handling customer record assignments for all fiber orders. The specialist will also maintain detailed records of actions taken on orders, participate in specialized task or focus groups, and stay informed about departmental methods and procedures. Additionally, they will increase their technical knowledge of Brightspeed's products through reading, operating manuals, diagnostic information, and attending online educational courses, along with performing other duties as assigned.
Skills
Technical Support
Customer Service
Problem Solving
Data Integrity
Inventory Systems
Network Information
Service Orders
Fiber Optics
Troubleshooting
Brightseed
AI platform for discovering health-boosting compounds
About Brightseed
Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$123.8MTotal Funding
GRANTCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees
Benefits
Hybrid work flexibility
Medical, dental, & vision
Unlimited PTO
Life insurance
EAP
401(k) plan
Mental health platform
Employee discounts
Cell phone & commuter costs
Parental leave
Risks
Increased competition from established brands like Centrum in the bioactive market.
Over-reliance on partnerships like Manitoba Harvest could limit market reach.
Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.
Differentiation
Brightseed uses AI to discover bioactives, accelerating discovery from years to months.
Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.
Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.
Upsides
Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.
Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.
Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.
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