Remote Call Center Representative
Jerry$18 - $21/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, SaaSIndustries
Requirements
The ideal candidate will have experience in data analysis and a strong understanding of business intelligence tools, particularly Looker. A background in supporting operational teams, such as a call center, and experience with data visualization and reporting are essential. Familiarity with AI tooling and process automation is a plus.
Responsibilities
The Data Analyst II will partner with the Care Support team to build and maintain reporting infrastructure for call center metrics and KPIs. Responsibilities include developing dashboards for non-technical users, investigating operational data to uncover insights, collaborating on new tools and workflows, and ensuring data accessibility through training and documentation.
Skills
Data Analysis
KPI Monitoring
Business Intelligence
Call Center Operations
Cost per Appointment
Headcount Utilization
Gross Margin Improvement
Spring Health
Personalized mental health solutions for employers
About Spring Health
Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.
New York City, NoneHeadquarters
2016Year Founded
$452.3MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Retirement benefits
Paid time off
Healthcare benefits
Insurance benefits
Work-life benefits
Mental health benefits
Risks
Increased competition from digital mental health platforms offering similar services at lower costs.
Rapid technological advancements may outpace Spring Health's current AI capabilities.
Potential data privacy concerns could impact user trust and compliance costs.
Differentiation
Spring Health uses Precision Mental Healthcare for personalized mental health solutions.
The company offers a comprehensive platform with digital support, therapy, and medication.
Spring Health is the first to earn nationwide third-party accreditation for clinical care.
Upsides
Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.
The company collaborates with major brands like Microsoft and Target.
Spring Health's Community Care solution addresses mental health equity and social determinants.
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