Director, Technical Support Services

United States

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$183,857 – $183,857Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SAP Support, Technical SupportIndustries

Requirements

A Bachelor's degree in computer science, engineering, mathematics, or a related field is required, along with 2 years of experience as an SAP Architect or in a related position. The role demands working knowledge of the SAP technical stack, including on-premise and cloud solutions, SAP Basis administration for Netweaver, installation, migration, and performance monitoring and optimization. The employer will accept an equivalent combination of education and experience deemed equivalent to a U.S. bachelor's degree by a professional evaluator. Remote work from anywhere in the U.S. is permitted.

Responsibilities

The Director, Technical Support Services will lead the technical support business, focusing on delivery and customer satisfaction through the services provided by the global SAP support team.

Skills

SAP technical stack

SAP Basis admin

Netweaver

installation

migration

support performance monitoring

optimization

SAP Architect

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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