Spinnaker Support

Director, Technical Support Services

United States

$183,857 – $183,857Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SAP Support, Technical SupportIndustries

Director, Technical Support Services

Company: Spinnaker Support LLC

Location: Greenwood Village, CO (May telecommute from anywhere in U.S.)

Employment Type: Full-time

Salary: $183,857 - $183,857 USD


Position Overview

Spinnaker Support LLC seeks a Director, Technical Support Services to lead the technical support business in terms of delivery and customer satisfaction through services provided by the global SAP support team.


Requirements

  • Education: Bachelor’s degree in computer science, engineering, mathematics or related field.
    • Employer will accept a combination of education and experience deemed equivalent to a U.S. bachelor’s degree by a professional evaluator.
  • Experience: 2 years of experience in the job offered, SAP Architect, or a related position.
  • Technical Skills:
    • Working knowledge of SAP technical stack, including on-prem and cloud solutions.
    • Experience with SAP Basis administration for Netweaver.
    • Experience with SAP installation, migration, support, performance monitoring, and optimization.

Responsibilities

  • Lead technical support business in terms of delivery and customer satisfaction.
  • Oversee services provided by the global SAP support team.

Compensation & Benefits

  • Salary: $183,857
  • Compensation Philosophy: We are committed to fair and equitable compensation practices. Compensation will ultimately be in line with labor market data and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.

Application Instructions

  • To Apply: Send resume to M. Morris, 5445 DTC Parkway, #850, Greenwood Village, CO 80111 or apply online below.

Company Information

  • Company: Spinnaker Support LLC
  • Location: Greenwood Village, CO

Additional Information

  • For California based applicants: See our CCPA policy here - Privacy Policy

Skills

SAP technical stack
SAP Basis admin
Netweaver
installation
migration
support performance monitoring
optimization
SAP Architect

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters
2002Year Founded
$1.2MTotal Funding
DEBT_PPCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.
Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.
The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.
They provide a comprehensive portfolio including third-party support, managed services, and consulting.
Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.
AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.
Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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