Technical Support L3 - CDMX at A1M Solutions

Mexico City, Mexico City, Mexico

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$16,000 – $18,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

2+ years of User Support (EUC), image loading, printer configuration, and computer repair
1+ year of Network support (switches, routers), knowledge of console and structured cabling
Basic knowledge of HP servers, iLO, and Dell management
Windows Operating Systems
Network Troubleshooting (TCP/IP, DNS, DHCP)
Server Administration (HP, Dell)
Microsoft Office Suite (Excel, Word, PowerPoint)
Familiarity with IT tools and technologies
Advanced English conversational fluency (essential, will be assessed)
Ability to communicate effectively in Spanish
Ability to travel domestically and potentially internationally

Responsibilities

Provide Tier 3 technical support across EUC, Network, and Server environments
Support both internal and external GSB clients
Travel to client locations as needed (domestically and potentially internationally)
Provide remote technical support
Assist with issues reported through the help desk
Adhere to GSB policies and procedures
Proactively identify and resolve technical issues
Maintain the company’s physical assets when necessary
Monitor company chats and provide support as needed
Work in a hybrid environment – Home Office and on-site client support

Skills

Key technologies and capabilities for this role

WindowsTCP/IPDNSDHCPHP ServersiLODell ServersSwitchesRoutersStructured CablingPrinter ConfigurationImage Loading

Questions & Answers

Common questions about this position

What is the salary range for the Technical Support L3 position?

The salary is $16,000 - $18,000 depending on experience.

Is this a remote position, or is travel required?

The role is Remote/Field Work with travel required domestically and potentially internationally, blending remote work and on-site client support in a hybrid environment.

What technical skills are required for this role?

Required skills include Windows Operating Systems, Network Troubleshooting (TCP/IP, DNS, DHCP), Server Administration (HP, Dell), and Microsoft Office Suite, plus experience in EUC, Network, and Server support.

What benefits are offered for this position?

Benefits include a Monday to Friday schedule from 9:00 AM to 6:30 PM, standard legal benefits plus superior benefits after 3 months, Savings Account, Major Medical Insurance, and Life Insurance.

What makes a strong candidate for this Technical Support L3 role?

Strong candidates have 2+ years in User Support (EUC), 1+ year in Network support, basic knowledge of HP/Dell servers, advanced conversational English (which will be assessed), and effective Spanish communication.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees