[Remote] L3 International Radiopharmacy service support engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, RadiopharmacyIndustries

Requirements

Radio Chemistry background and work experiences
Degree in Engineering, Chemistry Engineering or similar
At least 8 years’ experience in RP products servicing (synthesis modules, cyclotrons, hot lab equipment's), with advanced knowledge on remote support
Proven leadership skills (experience successfully managing projects/issues)
Fluent English Language (spoken & written)
Willingness to travel to deliver on site service support, service and Users application training

Responsibilities

Provide high level technical support to International service zones teams, including liaising with Engineering teams to manage technical escalations
Drive continual improvement in service productivity
Provide Technical Training to Field Service teams and Customers
Provide Applications Training to Customers in zones
Technical support of L1 Field Service Engineers, L2 Support Engineers and Customers on RP products, supporting escalations resolution throughout the International region where needed
Complete installations of synthesis modules and cyclotrons all across International sub-Zones
Provide User applications training and support all across International sub-Zones
Participate to NPIs (New Product Introduction), influence Engineering Teams on “designing for service”
Technical support for first in country NPI installations
Define, and deploy action plans to improve quality, reliability, and customer satisfaction for our RP products
Drive service productivity, and service labor cost reduction by identifying opportunities to increase Field expertise, and improve productivity of service in zones
Provide Technical training online and in-person to our Field population and Customers
Foster a community of L2 Technical Experts across the International Region by providing timely technical information and supporting continuous learning
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required

Skills

Key technologies and capabilities for this role

RadiopharmacyCyclotronsPET imagingTechnical supportService engineeringField serviceInstallationsSynthesis modulesApplications trainingNew Product IntroductionEscalation management

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require on-site work?

The role involves both remote support and on-site work, including installations of synthesis modules and cyclotrons across international sub-zones.

What qualifications or skills are required for this role?

A Radio Chemistry background is required. The role demands high-level technical support skills, experience with RP products like cyclotrons and synthesis modules, and the ability to provide technical and applications training.

What is the company culture like at GE HealthCare?

GE HealthCare fosters an innovative environment where every voice makes a difference, focused on improving lives, turning ideas into world-changing realities, and building a healthier world.

What makes a strong candidate for this L3 Radiopharmacy Service Support Engineer role?

Strong candidates will have a Radio Chemistry background and experience providing technical support, training, and installations for radiopharmacy products like cyclotrons, along with the ability to drive service improvements and handle escalations internationally.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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