[Remote] Network Support Coordinator at Catalist

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of customer services and provider service experience
Bachelor’s degree (preferred)
Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population
Commitment to the values of the organization
Good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters
Thorough understanding of provider service and provider network operations
Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software

Responsibilities

Oversee and manage data from provider network for entry into Provider Practitioner Management (PPM) System
Review and analyze data to ensure accurate and up-to-date provider records
Support providers through the understanding of provider manual, including reviewing provider examples/questions and ensuring understanding
Provide support using expert knowledge in service types, authorizations, full schedule offer guidelines, and CCS processes
Organize and lead new provider orientation
Serve as point of contact for provider inquiries (non-clinical) and provide trainings as necessary
Audit provider records in PPM for quality & accuracy and assess and make updates
Provide support with provider performance data validation
Independently review assigned provider performance and trends, using data to facilitate provider meetings and work with provider to set improvement goals
Organize, schedule, and facilitate provider performance meetings
Provide support with provider audits
Review provider inquiries and questions and assess for provider training opportunities
Report past due notifications to providers
Evaluate provider portal needs and provider user experience
Maintain working relationship and contact with providers, leading necessary meetings related to performance concerns
Support with provider portal inquiries, access, and maintenance of information in portal and calendar
Assist in configuration issues and collaborate to support providers with other CCS teams as necessary
Support with managing Verity, credentialing documentation, provider contacts, and dashboards

Catalist

Data services for progressive organizations

About Catalist

Catalist provides data and related services to progressive organizations, helping them connect with and influence the people they need to reach. Their main product is a comprehensive database that includes information on over 240 million voting-age individuals across the United States. This database is continuously updated and enhanced, allowing organizations to better understand their target audiences. What sets Catalist apart from competitors is its exclusive focus on progressive groups and its commitment to serving the community through a trust model. The goal of Catalist is to empower progressive organizations to effectively mobilize voters, advocate for issues, and build strong memberships.

None, NoneHeadquarters

2006Year Founded

$2MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Hybrid Work Options

Professional Development Budget

Student Loan Assistance

Risks

Scrutiny on data privacy practices may lead to regulatory challenges for Catalist.

Alternative data platforms could dilute Catalist's market share.

Political campaigns building in-house data teams may reduce demand for Catalist's services.

Differentiation

Catalist exclusively serves progressive organizations, creating a niche market advantage.

The company compiles and updates data on over 240 million voting-age individuals.

Catalist has nearly a decade of experience as a data utility for the progressive community.

Upsides

Growing demand for data-driven political strategies enhances Catalist's service relevance.

Advancements in data integration technologies improve the accuracy of Catalist's voter files.

Increased collaboration with progressive organizations boosts Catalist's influence and reach.

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