[Remote] IT Infrastructure Engineer at Lindus Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical TrialsIndustries

Requirements

Proven experience in a first-line IT support or helpdesk role
An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have!
Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications
An understanding of OKTA or other IAMs is desirable
Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions
Knowledge of Windows and macOS device configuration
Strong communication and interpersonal skills
Ability to prioritise tasks and manage time effectively in a fast-paced environment
Able to adapt to new tools and technologies (custom in-house solutions)

Responsibilities

User Account Management: Create and manage user accounts across systems and platforms using a collated access management solution
Assign users to appropriate groups, security roles and internal chat channels
Perform password resets and support authentication issues and/or investigations
Application & Software Management: Manage corporate wide access to applications and software tools
Track and assign software licenses in compliance with licensing agreements
End User Device Management: Procure end user devices based on company standards and user requirements
Build and configure new devices to meet company specifications
Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems
System Monitoring & Reporting: Monitor administrative and system logs for anomalies, performance issues, and security alerts
Report issues and escalate to second-line support or management as needed
General Support: Provide timely and effective support for user-reported issues via ticketing system, video, phone, or in-person
Maintain accurate documentation of processes, issues, and resolutions
Collaborate with other IT team members to ensure consistency

Skills

Key technologies and capabilities for this role

IT supportuser managementdevice provisioningsoftware allocationsystems monitoringtechnical support

Questions & Answers

Common questions about this position

Is this IT Infrastructure Engineer position remote?

Yes, the position is fully remote.

What skills and experience are required for this role?

Required experience includes proven time in a first-line IT support or helpdesk role, understanding of ITIL, ITSM and Agile methodologies, good knowledge of Google admin suite, MacOS, and standard enterprise applications, plus familiarity with MDM platforms like Addigy and Midore, EDR solutions, Windows and macOS configuration, OKTA or other IAMs, strong communication skills, and ability to prioritize in a fast-paced environment.

What is the company culture like at Lindus Health?

The culture is collaborative with no ego, supportive and informal, fast-paced with emphasis on growth and ownership, mission-driven to improve patients' lives, and values fun, creativity, recognizing hard work and outcomes over processes.

What compensation or salary is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this IT Engineer role?

A proactive, detail-oriented candidate with first-line IT support experience, understanding of key methodologies and tools like Google Workspace, MacOS/Windows, MDM/EDR, and strong communication skills who can adapt to a fast-paced environment; even partial matches are encouraged to apply.

Lindus Health

Accelerates clinical trials for life sciences

About Lindus Health

Lindus Health focuses on speeding up clinical trials to help patients access new treatments more quickly. The company operates differently from traditional contract research organizations (CROs) by using a fixed-price model for studies and milestone-based payments, which aligns their incentives with those of their clients. Lindus Health combines a skilled clinical operations team with a specialized software platform and access to a vast database of 30 million Electronic Health Records. They handle all aspects of clinical studies, including designing the study, recruiting patients, capturing clinical data, monitoring progress, and managing projects. With their approach, Lindus Health has successfully assisted over 90 sponsors in conducting clinical trials across the US, UK, and Europe, completing them up to three times faster than conventional CROs and often delivering results ahead of schedule.

London, United KingdomHeadquarters

2021Year Founded

$23MTotal Funding

SERIES_ACompany Stage

Biotechnology, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Mental Health Support

Enhanced Parental Leave

Professional Development Budget

Cycle to work scheme

Stock Options

Regular team events

A new laptop as your main workstation

Risks

AI-driven diagnostics could challenge Lindus Health's market position in clinical trials.

Rapid pathogen evolution in infectious disease trials requires continuous adaptation and innovation.

Demand for diverse patient populations may strain recruitment capabilities in less diverse regions.

Differentiation

Lindus Health accelerates trials using a unique software platform and 30 million EHRs.

They offer fixed-priced quotes and milestone-based payments, aligning incentives with clients.

Their 'All-in-One CRO' solutions cater to specific therapeutic areas like cardiovascular and infectious diseases.

Upsides

Decentralized trials align with Lindus Health's patient-centric approach, enhancing participant reach.

AI integration in trials complements their goal of accelerating clinical trial timelines.

Wearable technology in trials supports continuous monitoring, beneficial for cardiovascular studies.

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