Technical Support Engineer / SL3 Application Owner at Binance

Manama, Manama, Bahrain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, FinTechIndustries

Requirements

4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer, etc
Must have strong capabilities to identify, analyze and resolve problems logically and systematically
3+ years Unix/Linux with shell scripting, etc
2+ years databases experience (Oracle, MySQL)
2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
Understanding of software development methodologies and coding standards
Experience with software application debugging and troubleshooting
Familiar with technical support process and escalation management
Passionate with technical support to solve complicated customer issues
Ability to present or speak fluently to engineers, product manager and customers
BS/MS in Computer Science, Math or related scientific disciplines
Background in Software Development is a plus

Responsibilities

Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
High responsibility in continuous improvement in service quality and efficiency
Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes

Skills

Key technologies and capabilities for this role

Technical SupportRoot Cause AnalysisIncident ManagementStakeholder CollaborationProduction TroubleshootingService TicketsHigh-Volume TransactionsBlockchain EcosystemRCA ReportsCustomer Escalations

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 4-8+ years in roles like Technical Support Engineer or TechOps Engineer, 3+ years Unix/Linux with shell scripting, 2+ years databases (Oracle, MySQL), and 2+ years web/app support with HTTP, JavaScript, RESTful, JSON, TCP/IP.

What does the team environment look like at Binance?

The role involves strong collaboration and communication with stakeholders including customers, product managers, developers, and management in a fast-paced, rapidly evolving organization, working closely with global offices.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have 4-8+ years of relevant experience, logical problem-solving skills, technical expertise in Unix/Linux, databases, and web technologies, plus a BS/MS in Computer Science or related field, with passion for solving complex issues.

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees