Technical Support Engineer (Guadalajara) at TurnKey Lender

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Lending, BankingIndustries

Requirements

BS/BA in Computer Science, Engineering, or a related field
Excellent communication skills
Expert knowledge of SQL, MSSQL, (testing required)
Technical Support Experience
Knowledge of coding languages (e.g. C#, .Net, Python)
Experience in SOAP/REST APIs
Ability to learn new technologies quickly
Resourcefulness, troubleshooting aptitude and organized
Attention to detail
Sense of ownership within team atmosphere

Responsibilities

Understanding customer challenges and key business goals through monitoring, discovery calls, discussions, and workshops
Represent the customer to management, internal development and deployment teams
Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, etc
Knowledge of coding languages (SQL, MySQL, MSSQL, C#, .Net) and frameworks/systems (AngularJS, Git)
Work with developers to design algorithms and flowcharts
Document change requests from the client and explain the approved change requests to development teams
Troubleshoot, and upgrade existing business process
Gather and evaluate user feedback
Recommend and execute improvements

Skills

Key technologies and capabilities for this role

TroubleshootingTechnical AnalysisIssue ValidationDocumentationCustomer CommunicationLevel 3 Support

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position is onsite based in Guadalajara, Mexico.

What are the key requirements for this role?

Requirements include a BS/BA in Computer Science or related field, excellent communication skills, expert knowledge of SQL and MSSQL (testing required), technical support experience, knowledge of coding languages like C#, .Net, and Python, and experience with SOAP/REST APIs.

What is the company culture like at TurnKey Lender?

The company fosters a naturally evolving environment where people are happy to work together, different skill sets complement each other, and there is a real investment in professional growth and career advancement opportunities.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Engineer position?

Strong candidates will have expert SQL/MSSQL knowledge with testing, technical support experience, coding skills in C#, .Net, Python, API experience, quick learning ability, troubleshooting aptitude, attention to detail, and a sense of ownership in a team setting.

TurnKey Lender

AI-driven lending software for financial services

About TurnKey Lender

TurnKey Lender provides lending software that automates and streamlines the lending process for financial services companies, particularly benefiting commercial lenders. Their software uses artificial intelligence to evaluate and score borrowers through both traditional and alternative methods, allowing for faster loan approvals, typically within 10 to 30 minutes, compared to the industry standard of three days. This efficiency gives clients a competitive advantage. TurnKey Lender operates on a software-as-a-service (SaaS) model, charging subscription fees for customizable access to their platform, which helps reduce overhead costs and improve the customer experience by lowering loan application drop-off rates. The company's goal is to enhance the loan management experience while enabling businesses to grow and offer affordable loans.

Austin, TexasHeadquarters

2014Year Founded

$18.5MTotal Funding

DEBTCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Risks

Increased competition from AI-driven platforms like Calyx and defi SOLUTIONS.

Potential over-reliance on OpenAI's Chat GPT for loan negotiations and collections.

Regulatory challenges in new markets like the UK and Ireland could pose compliance risks.

Differentiation

TurnKey Lender offers AI-powered end-to-end lending automation for digital lenders.

Their platform supports both commercial and consumer credit products on a no-code SaaS platform.

TurnKey Lender's software reduces loan application drop-off rates, enhancing customer experience.

Upsides

Increased adoption of AI in financial services boosts demand for TurnKey Lender's solutions.

The rise of embedded finance expands market reach for TurnKey Lender's platform.

Demand for faster loan processing aligns with TurnKey Lender's capabilities.

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