Technical Support Engineer at Cohesity

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Data Management, CloudIndustries

Requirements

Motivated, self-starter and self-learner with a customer-first attitude
Ability to work effectively in a collaborative operating environment
Capability to diagnose, troubleshoot, and debug Veritas software and hardware, including cloud platforms
Skills to handle varying levels of support maintenance entitlements (entry level to premier)
Experience or willingness to continuously develop technical skills through learning and supporting platforms for availability, protection, and insights

Responsibilities

Respond to customer inquiries (voice or digital) for assigned NetBackup products within a Technical Support Engineer environment
Provide technical support to Veritas customers, partners, and field support staff
Resolve cases per productivity, performance, SLA standards, and support goals
Research, document, and collaborate on cases as required
Author or update technical documents into Knowledge Management (KM) for the support knowledge base
Address multiple issues simultaneously, with a case for each issue raised
Establish close interactions with team members and other stakeholders
Assess when to engage team members for timely case resolution
Participate in Technical Support Engineer Process Community Meetings and Innovation Teams to improve customer success
Participate in Product Previews for New Product Releases
Participate in projects, support Enablement Functions, lab engagement/management, and UAT testing
Mentor and assist other Technical Support Engineers (TSEs) in product and process knowledge
Participate in or conduct internal and external hiring interviews
Diagnose technically complex and/or politically sensitive case issues and engage senior team members
Participate in internal projects with enablement/engineering teams to drive process and product improvement
Develop course content and TOI (Train-the-Trainer) material for TSEs
Take advancements from team members and work collaboratively

Skills

Technical Support

Troubleshooting

Debugging

Customer Support

Cloud Platforms

Data Security

Backup Systems

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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