Consumer Support Specialist
ThanxSalary not specified
- Full Time
- Entry Level & New Grad
$50,000 – $65,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, CybersecurityIndustries
Requirements
Candidates should have proven experience in a customer support or helpdesk role, preferably in a Tier 1 capacity. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Jira is required, along with a basic understanding of IT systems, including Windows/Mac operating systems, MS Office Suite, and network troubleshooting. Strong problem-solving skills, attention to detail, and excellent verbal and written communication skills are essential. Candidates must also demonstrate the ability to manage multiple tasks and prioritize effectively in a fast-paced environment, with a team-oriented approach focused on collaboration and user satisfaction.
Responsibilities
The Technical Support Coordinator will monitor, prioritize, and resolve Tier 1 support tickets through the helpdesk system, escalating complex issues to higher tiers as needed. They will provide first-level troubleshooting for hardware, software, network, and user access issues while delivering exceptional customer service by responding to inquiries via phone, email, or chat in a professional and timely manner. Additionally, they will maintain accurate records of issues, resolutions, and user interactions in the ticketing system, assist end-users by providing clear instructions, FAQs, and knowledge base articles for common issues, and work closely with Tier 2/3 support teams to ensure smooth issue escalation and resolution processes. The coordinator will also perform routine system checks and proactively address potential technical issues before they impact users.
Skills
Ticketing Systems
Zendesk
ServiceNow
Jira
Windows
Mac OS
MS Office
Network Troubleshooting
Problem-Solving
Communication Skills
Latitude AI
Develops automated driving technologies for vehicles
About Latitude AI
Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.
Key Metrics
Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees