Desktop/End User Support Engineer 2

Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health InsuranceIndustries

Requirements

Candidates should have experience in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams. Experience responding to escalated telephone, email and on line requests for technical support is required, along with experience documenting, tracking, and monitoring problems using applicable systems and tools. A Bachelor's Degree in Computer Science or a Desktop Support Certification is preferred.

Responsibilities

The Desktop/End User Support Engineer 2 will maintain, repair, and troubleshoot desktop hardware and software packages. This role involves customer service and end-user training. The engineer will research and resolve technical problems, respond to escalated support requests, and document, track, and monitor issues. They will interpret and independently determine appropriate courses of action for varied work assignments, requiring minimal direction and following established guidelines.

Skills

Desktop hardware troubleshooting

Desktop software troubleshooting

Customer service

End-user training

Technical support

Problem resolution

Documentation

System tracking

IT support

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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