Technical Support Advisor - Japan at Domo

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Business Intelligence, SaaSIndustries

Requirements

コンピュータサイエンス、数学、統計学などの技術分野における学士号、または 3〜5年の関連業務経験
SQLの使用経験
顧客のニーズに応え、信頼関係を築くための高いコミュニケーション能力
SaaSアプリケーション領域における 1〜3年のテクニカルサポート経験

Responsibilities

顧客とのエンゲージメント、問題解決、信頼関係の構築を通じて、卓越したサービスを提供する
柔軟な発想で顧客の課題に対する効果的なソリューションを提案する
Domoプラットフォームに関する知識を継続的に習得・向上させ、質の高い対応を実現する
顧客サポート案件が解決するまで、適切かつ継続的なコミュニケーションを維持する
顧客満足度、平均解決時間などの KPI を注視し、改善に向けた取り組みを行う
深夜・夜間シフトにおけるチケット対応
優先度の高いチケットに関して本社チームとの連携
顧客の問題を社内環境で再現・分析する

Skills

SQL

ETL

Data Visualization

Web API

SSO

Relational Databases

BI Tools

SaaS Support

Technical Support

Customer Engagement

Domo

Cloud-based business intelligence platform for data insights

About Domo

Domo is a cloud-based business intelligence platform that helps companies make data-driven decisions by integrating data from various sources and providing real-time visualizations and predictive insights. It serves a wide range of clients, from small businesses to large enterprises, and stands out with its cloud-native architecture that combines data integration, visualization, and app-building capabilities. Domo operates on a subscription model and offers custom solutions tailored to specific business needs. The company's goal is to empower organizations to leverage their data effectively, enhancing decision-making and improving overall business performance.

American Fork, UtahHeadquarters

2010Year Founded

$695.2MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

20 days paid time off (increasing 1 day per year to a maximum of 25)

13 paid holidays

10 weeks paid maternity leave

2 weeks paid paternity leave

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee gym membership and wellness program

Rich traditional PPO medical plan

High-deductible health plan with high employer HSA contribution

High employer premium cost sharing

Adult and child orthodontic benefit

Tech benefit – $500 reimbursement for tablet PCs (We told you we love technology!)

Rich employer 401K match

Free catered lunch and dinner daily

Fully stocked break room

Professional development benefit

Maternity wardrobe benefit

New baby benefit

Adoption benefit

Fertility benefit

Risks

Emerging BI platforms offering similar features at lower costs threaten Domo's market share.

Economic downturns may reduce IT budgets, affecting Domo's subscription renewals and acquisitions.

Stricter data privacy regulations could increase compliance costs for Domo.

Differentiation

Domo offers a cloud-native platform combining data integration, visualization, and app-building capabilities.

Domo's platform provides real-time data insights accessible from smartphones for quick decision-making.

Domo's Programmatic Revenue Solution caters specifically to the ad tech industry's complex data needs.

Upsides

Domo's partnerships with firms like Richey May enhance its customized data-driven insights offerings.

Recognition as a leader in embedded analytics boosts Domo's credibility and market position.

Growing demand for real-time data analytics in retail and logistics sectors benefits Domo.

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