[Remote] Technical Support Advisor at Ada

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, AI TechnologyIndustries

Skills

Key technologies and capabilities for this role

PostmanCURLWeb Applications SupportJiraZendeskSalesforceAPIsBacklog Management

Questions & Answers

Common questions about this position

What is the salary range for the Technical Support Advisor role?

The salary range is 35,000-50,000 GBP, with actual pay determined based on factors such as past experience, qualifications, geographic location, and other job-related factors permitted by law.

Is this position remote, and what are the location requirements?

Yes, this is a remote position for candidates in the UK or timezones that can support the EMEA timezone (GMT +2 or +1).

What technical skills are required for this role?

Required skills include experience using Postman or CURL, supporting web applications in Jira, Zendesk, and Salesforce, working knowledge of APIs, excellent backlog management, analytical problem-solving, managing competing priorities, and explaining complex concepts effectively.

What is the company culture like at Ada?

Ada emphasizes growth as a reflection of individual personal growth, with values rooted in driving progress and continuous improvement, making it ideal for ambitious people eager to grow.

What makes a strong candidate for this Technical Support Advisor position?

A strong candidate has a proven track record of resolving hard-to-replicate issues dependent on external products or infrastructure, along with the listed technical competencies like API knowledge and problem-solving skills.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees