[Remote] Technical Support Advisor at Ada

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, AI TechnologyIndustries

Requirements

Candidates should have experience using Postman or CURL, experience supporting web applications in Jira, Zendesk, and Salesforce, and a working knowledge of Application Programming Interfaces (APIs). They should possess excellent backlog management skills, an analytical and methodical approach to problem-solving, and the ability to manage competing priorities transparently.

Responsibilities

The Technical Support Advisor will triage, troubleshoot, localize, and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs, deliver exceptional customer service experience and technical support, support non-engineering teams in using and understanding the platform, maintain and improve internal product documentation, and become an Ada product expert to derive structured feature requirements and bug reports.

Skills

Postman

CURL

Web Applications Support

Jira

Zendesk

Salesforce

APIs

Backlog Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees