Technical Services Engineer at Pure Storage

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data StorageIndustries

Requirements

Ability to analyze, troubleshoot, and support large-scale customer deployments in public and private clouds
Technical expertise across all phases of Portworx deployment for key customers
Proficiency in owning and tracking customer issues using a ticket tracking system
Capability to answer and resolve support cases across all severity levels
Experience working with customers and partners to understand and troubleshoot deployments, application workflows, and workloads through multiple layers of the software stack
Ability to collaborate with engineering teams to analyze logs, reproduce issues, and develop resolution strategies
Strong proactive and clear communication skills internally and externally
Participation in pre-sales calls, customer installations during POC, and production environments
Skill in sharing and documenting knowledge via FAQ/KB articles (internal or customer-facing)

Responsibilities

Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds
Provide technical expertise during all phases of Portworx deployment for key customers
Own and track customer issues using the ticket tracking system
Answer and resolve support cases across all severity levels
Work with customers and partners to understand and troubleshoot deployments, application workflows, and workloads through multiple layers of the software stack
Collaborate with the engineering team to analyze logs, reproduce customer issues, and develop strategies to address them
Communicate proactively and clearly both internally and externally to enable highest levels of customer success
Participate in pre-sales calls and assist with customer installations during POC and production
Share and document knowledge via FAQ/KB articles, which can be internal or customer-facing

Skills

Key technologies and capabilities for this role

KubernetesCloud NativePublic CloudPrivate CloudTroubleshootingCustomer SupportData StorageDeployments

Questions & Answers

Common questions about this position

What kind of work environment and culture can I expect at Pure Storage?

Pure Storage has a customer-first culture with a commitment to innovation, earning a top 1% Net Promoter Score among B2B companies, and celebrates critical thinkers who like challenges and aspire to be trailblazers. They emphasize growth by providing space and support for professional development.

What are the main responsibilities of the Technical Services Engineer role?

Responsibilities include analyzing and troubleshooting large-scale customer deployments in public and private clouds, owning customer issues via ticket tracking, resolving support cases, working with customers and engineering on issues, proactive communication, participating in pre-sales and installations, and documenting knowledge.

What skills or experience are needed for this position?

The role requires technical expertise in Portworx deployments, skills in troubleshooting customer deployments, application workflows, and workloads across software stacks, experience analyzing logs and reproducing issues, and strong communication skills for internal and external interactions.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Pure Storage

Data storage solutions and services provider

About Pure Storage

Pure Storage specializes in data storage solutions, providing businesses with advanced technologies to manage and protect their data. The company offers a range of products, including all-flash storage arrays that utilize flash memory for faster data access compared to traditional hard drives. Additionally, Pure Storage provides a subscription service called Evergreen One, which ensures clients receive continuous updates and maintenance for their storage systems without needing to replace hardware. This approach allows businesses to keep their technology current and efficient. Pure Storage differentiates itself from competitors by focusing on sustainability and innovation in its offerings. The company's goal is to deliver efficient and environmentally friendly data storage solutions that meet the diverse needs of clients across various industries.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$461.9MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

5,001-10,000Employees