Payments Operations Lead

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Auto Repair Software, Fintech, SaaSIndustries

Requirements

The ideal candidate will have over 3 years of experience in the merchant acquiring business, working with financial institutions, payment processors, or Independent Sales Organizations. A strong understanding of payment gateways, processors, and the transaction lifecycle is essential, along with familiarity with industry regulations such as PCI-DSS and NACHA.

Responsibilities

The Payments Operations Lead will oversee daily operations for Payments Support, Credit, and Risk teams, acting as a primary escalation point for complex issues and ensuring prompt resolution of merchant inquiries. Responsibilities include monitoring queues, assisting with merchant interactions, tracking KPIs, investigating payment issues, reviewing payment arrangements, collaborating on fraud detection, and educating teams on compliance. The role also involves identifying process improvements, conducting quality assurance, coaching team members, leading training sessions, and collaborating with cross-functional teams to enhance the merchant experience.

Skills

Payments Operations

Credit

Risk Management

Merchant Services

Customer Support

Process Optimization

Team Leadership

Escalation Management

Compliance

Tekmetric

Cloud-based software for auto repair shops

About Tekmetric

Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.

Houston, TexasHeadquarters

2015Year Founded

$1.6MTotal Funding

EARLY_VCCompany Stage

Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Risks

Increased competition from other software providers threatens Tekmetric's market share.

Integration challenges from Shopgenie acquisition may disrupt service continuity.

Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.

Differentiation

Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.

The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.

Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.

Upsides

Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.

Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.

Expansion into tire management broadens Tekmetric's market reach and service offerings.

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