Technical Service Advisor at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, Cloud ComputingIndustries

Requirements

Provide technology consulting to external customers and internal project teams
Understand customers’ businesses and provide technical support/leadership in creating and delivering technology solutions to meet business needs
Act as a trusted advisor, creating and maintaining effective customer relationships to ensure customer satisfaction
Maintain knowledge of leading-edge technologies and industry/market domain knowledge
Contribute to the company’s solutions portfolio with technical knowledge and methodologies from customer projects
Shape technical direction and strategies within the organization and for external customers
Achieve consistent and significant chargeability levels (or expense relief for internal teams) and assist in meeting/exceeding revenue and customer satisfaction goals
Apply developed subject matter expertise to solve common and complex technical problems, recommend alternatives, act as project lead, and provide assistance to lower-level professionals
Exercise independent judgment and consult with others to determine best methods for work and objectives
Work in a hybrid model averaging 2 days per week from an HPE office

Responsibilities

Be a customer advocate within Juniper and single point of contact for all post-sales service needs
Stay in alignment with the customer and accounts team on services sales and delivery
Help ensure support cases are resolved per SLAs and expedite/escalate critical issues among Juniper technical support teams, providing relevant technical inputs
Proactively escalate and bring together people with required expertise to resolve critical and important issues
Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for service delivery
Provide exceptional outcomes and customer experience through forward-looking technical services to optimize network reliability and performance
Assist customers in evaluating networks for performance, scalability, and security; provide recommendations on configurations and topologies to improve performance and mitigate risks
Partner on short-term projects such as recommending and implementing new Juniper software and hardware features

Skills

Technology Consulting

Technical Support

Customer Relationship Management

Solution Architecture

Technical Leadership

Domain Knowledge

Project Delivery

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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