Technical Service Advisor at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Strong foundation in IP networking: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6
Solid expertise in L2/L3 protocols: VRRP, OSPF, BGP, Multicast, MPLS VPN
Exposure to modern technologies: Segment Routing, VxLAN, EVPN, SD-WAN, DC Switching
Experience in large enterprise or service provider environments
Familiarity with ITIL framework and a mindset for automation is a plus

Responsibilities

Act as the single point of contact for all post-sales service needs for assigned customers
Align closely with account teams on service delivery and sales
Manage support cases to closure within SLA timelines; escalate critical issues proactively
Facilitate collaboration across teams to resolve high-impact technical problems
Serve as a bridge between the customer and Professional, Advanced, and Education Services
Engage in major projects for risk management, service planning, and expectation setting
Conduct periodic service reviews with customers on SLAs, metrics, and quality
Establish and lead operational reporting frameworks (preferably ITIL-based)
Review open software defects and deployment risks; co-develop mitigation plans
Deliver proactive consulting: health checks, config reviews, upgrade analysis, etc
Recommend improvements in network design, topology, and configuration
Evaluate network change plans and assist in new feature/product deployments
Collaborate with engineering to resolve product quality issues
Document customer network solutions and educate internal teams for better support

Skills

Technology Consulting

Technical Support

Customer Relationship Management

Technology Solutions

Leading Edge Technologies

Technical Strategy

Cloud Computing

Edge Computing

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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