Assurance Services Consultant

Employment Type: Full-time Salary Range: $85,000 - $105,000 (depending on level and experience) Location Type: [Not Specified]

Position Overview

ProcessUnity is a leading provider of cloud-based risk and compliance management solutions, specializing in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through a comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies and ensure regulatory compliance.

The Assurance Services Consultant will play a crucial role in guiding ProcessUnity clients to the next level of success by collaborating closely with them to optimize their utilization of the ProcessUnity platform. The ideal candidate will possess strong communication skills, creative problem-solving abilities, and a passion for elevating customer experiences with our product. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Assurance Services team.

Responsibilities

• Work with clients to maintain and grow their usage of the ProcessUnity platform.
• Provide best practice advice on issues and strategies for growth post-implementation.
• Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform.
• Build enduring partnerships with clients, fostering their professional growth.
• Serve as an advisor and resource for customers, providing expert knowledge and guidance.
• Budget and manage deadlines appropriately within a set monthly allotment of hours.
• Maintain a consistent schedule of calls and consulting engagements with clients.
• Play a visible role in client retention and growth initiatives within the organization.

Desired Experience & Skills

• 5+ years of consulting experience.
• Previous experience working with large, complex teams and projects is preferred.
• Customer-centric mindset with the ability to understand and address business needs.
• Excellent written and verbal communication skills.
• Strong orientation towards process improvement and optimizing customer experiences.
• Ability to multi-task, prioritize, and delegate work within a team setting.
• Eager to learn, with a proactive approach to acquiring new skills and knowledge.
• Ability to collaborate within a team environment to support customer expansion.
• Skillful at reverse engineering solutions and optimizing user experiences.
• Experience in the GRC space is strongly preferred.

Company Information

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com.