Technical Implementation Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

The Technical Implementation Manager should be a proactive problem solver with strong analytical skills and technical acumen. They must be adept at navigating internal and external teams, translating business requirements into scalable solutions, and making confident decisions with incomplete information. A deep understanding of operational processes, automation tools, and cross-functional collaboration is essential. Experience supporting direct customer implementations is also required.

Responsibilities

The Technical Implementation Manager will drive customer platform configurations, including new customer setups, relaunches, upsells, and changes, as well as manage the associated QA process. They will support eligibility file setup and changes for new and existing customers, including file specification review, development, delivery, testing, and ingestion configuration. This role involves remediating census failures through root cause analysis, customer communication, testing fixes, and coordinating cross-functional validation. Additionally, they will support non-automated eligibility deactivation processing and participate in ad hoc cross-functional initiatives related to platform configurations, eligibility processes, and SSO. The manager will also serve as the main technical resource for customers and their vendor partners regarding platform configuration and eligibility file management.

Skills

Technical Implementation

Problem Solving

Analytical Skills

Stakeholder Management

Communication

Root Cause Analysis

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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