Spring Health

Technical Implementation Manager

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, SaaSIndustries

Spring Health - Technical Implementation Manager

Our Mission

To eliminate every barrier to mental health.

Company Overview

At Spring Health, we are revolutionizing mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. Our innovative platform has generated a net positive ROI for employers, and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. With our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.

Position Overview

The Technical Implementation Manager, reporting to the Director, Implementation, will be responsible for managing the key elements behind our world-class member experience. This role requires a proactive problem solver with strong analytical skills, capable of cutting through initial ambiguities to uncover root causes efficiently. The ideal candidate should be adept at navigating both internal and external teams, acting as a bridge between stakeholders to ensure seamless communication and resolution of complex issues. They must be comfortable identifying and proposing solutions in environments with incomplete or evolving information, demonstrating a creative and solution-oriented mindset.

In addition, this individual must exhibit technical acumen and the ability to translate business requirements into scalable, automated solutions that improve operational efficiencies. They should feel empowered to make decisions confidently, even when the path forward is unclear, using sound judgment and technical expertise to drive results. A deep understanding of operational processes, automation tools, and cross-functional collaboration is essential to thrive in this role. This role may also require the support of direct customer implementations.

Responsibilities: Day-to-Day Operations & Support

  • Driving customer platform configurations (internal systems) for new customers, relaunching customers, upsells, and changes.
  • Driving customer platform configuration QA process.
  • Supporting eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing).
  • Supporting eligibility file changes for existing customers (file format or value changes and/or file source changes).
  • Supporting remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation).
  • Supporting non-automated eligibility deactivation processing on behalf of our Customers.
  • Supporting ad hoc cross-functional initiatives involving platform configurations, eligibility processes, and SSO.

Responsibilities: Customer & Stakeholder Engagement

  • Serving as the main technical resource for our Customers and their vendor partners in support of:
    • Platform configuration
    • New eligibility file development
    • Update existing eligibility files
    • Remediate eligibility file issues
  • Creating and maintaining

Skills

Technical Implementation
Problem Solving
Analytical Skills
Stakeholder Management
Communication
Root Cause Analysis

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters
2016Year Founded
$452.3MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Retirement benefits
Paid time off
Healthcare benefits
Insurance benefits
Work-life benefits
Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.
Rapid technological advancements may outpace Spring Health's current AI capabilities.
Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.
The company offers a comprehensive platform with digital support, therapy, and medication.
Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.
The company collaborates with major brands like Microsoft and Target.
Spring Health's Community Care solution addresses mental health equity and social determinants.

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