[Remote] Manager, Technical Implementation at Spring Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

Thrives in a fast-paced environment making key strategic decisions while rolling up sleeves to dive into details
Experience leading and coaching teams, setting KPIs, providing feedback, and fostering high-performing, inclusive team culture
Ability to serve as a point of escalation for customers, team, and cross-functional partners
Strong cross-functional collaboration skills with internal and external stakeholders
Thought leadership in streamlining configurations and data integrations
Expertise in data and authentication integrations, internal service account configurations, eligibility file ingestion, and system updates

Responsibilities

Owning the setup and maintenance of customers’ data and authentication integrations as well as all internal service account configurations
Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward high-performing, inclusive, and fun team culture
Serving as a leader and advocate for the development of the team and its processes and resources
Serving as a point of escalation for customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships
Ensuring alignment to and meeting of defined team KPIs and effective reporting of KPIs to leadership
Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders
Serving as a thought leader within the organization for streamlining configurations and data integrations for customers
Supporting various customer engagements during the sales, implementation, and/or post-launch process
Driving continuous improvement of delivery processes to improve efficiency, scalability, quality, and outcomes
Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms
Collaborating cross-functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives

Skills

Key technologies and capabilities for this role

Technical ImplementationData IntegrationsTeam LeadershipStrategic LeadershipCross-Functional CollaborationCustomer Solutions

Questions & Answers

Common questions about this position

What does the Manager, Technical Implementation role entail day-to-day?

The role involves owning the setup and maintenance of customers’ data and authentication integrations, leading and coaching a team of Technical Implementation Managers, serving as a point of escalation for issues, and ensuring alignment with team KPIs.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the team culture like at Spring Health?

The team culture is high-performing, inclusive, and fun, with a passionate and mission-driven environment supported by leaders in psychiatry and prominent VCs.

What makes a strong candidate for the Manager, Technical Implementation role?

The ideal candidate thrives in a fast-paced environment, excels at making key strategic decisions, leads cross-functionally, and is comfortable diving into details while coaching a team.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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