Technical Escalation Engineer at Pigment

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Business Planning, Financial SoftwareIndustries

Requirements

5+ years experience in either L3 technical support, software incident management, or technical lead
At ease with understanding code or technical concepts with prior experience to demonstrate
At ease with building data models (prior experience a plus)
Curious about how things work and do not hesitate to be hands-on
Team player with a problem-solving mindset
Strong sense of ownership, perseverance, due diligence
Able to explain and summarize information out of complex technical issues
Very well organized with a good sense of priorities
Likes to take initiatives
Thinks customer-first

Responsibilities

Act as a liaison between the Customer Support Team and the Engineering teams
Serve as the safekeeper of the Pigment platform
Secure necessary means to proactively watch and prevent issues from occurring
Ensure that any event happening in production is addressed appropriately
Take initiatives and propose improvements to practices to increase customer satisfaction and protect the productivity of Product and Engineering teams

Skills

Key technologies and capabilities for this role

L3 Technical SupportIncident ResponseProduction MonitoringProcess ImprovementSaaS PlatformsEngineering LiaisonCustomer Support

Questions & Answers

Common questions about this position

What is the salary range for the Technical Escalation Engineer position?

The salary range is €60,000 - €85,000 a year.

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 5+ years in L3 technical support, software incident management, or technical lead, ease with understanding code or technical concepts, and building data models (prior experience a plus). Additional qualities include being hands-on, a team player with problem-solving mindset, strong ownership, ability to explain complex issues, organization, initiative-taking, and customer-first thinking.

What is the company culture like at Pigment?

Pigment encourages taking smart risks, celebrating bold ideas, challenging the status quo, and working as one team, with a focus on innovation and impact.

What makes a strong candidate for the Technical Escalation Engineer role?

A strong candidate has passion, curiosity, 5+ years of relevant technical experience, hands-on problem-solving skills, strong ownership, and a customer-first mindset with initiative to improve processes.

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Paris, FranceHeadquarters

2019Year Founded

$378.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

501-1,000Employees