Technical Architect

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Hightouch's mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

As a Technical Architect (TA), you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

Requirements

• Not specified

Responsibilities

• Oversee the entire customer journey for largest Fortune 5000 customers (kick-off to onboarding to continued customer success and increased adoption).
• Become the product expert for Enterprise customers, ensuring they understand and utilize the Hightouch platform to its fullest extent.
• Understand customer requirements and issues at a molecular level, uncovering use cases and navigating to efficient solutions.
• Deliver a timely and organized onboarding for customers through effective project management.
• Ensure customers see the full value in Hightouch’s products.
• Provide customers with clear proactive technical guidance and advise on technical best practices.
• Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.
• Guide customers into their ideal future state and contribute to the innovation of the Hightouch platform.
• Be a critical member of the Customer Success team, responsible for retention and expansion of Enterprise customers.

Company Information

Hightouch is a remote-friendly company based in San Francisco. We are backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.