Hightouch

Technical Architect

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Data Platforms, Customer Data PlatformsIndustries

Requirements

The Technical Architect will oversee the entire customer journey for largest Fortune 5000 customers, encompassing kick-off, onboarding, continued customer success, and increased adoption. They will become a product expert for Enterprise customers, ensuring they fully understand and utilize the Hightouch platform, and will strive to understand customer requirements and issues at a molecular level, uncovering use cases and navigating to efficient solutions.

Responsibilities

As a Technical Architect, the role involves overseeing the customer journey, becoming a product expert for Enterprise customers, understanding customer requirements, delivering timely onboarding, ensuring customers see the full value of Hightouch products, providing proactive technical guidance, collaborating with Sales to increase adoption, guiding customers into their ideal future state, and serving as a critical member of the Customer Success team for retention and expansion of Enterprise customers.

Skills

Customer Engagement

Product Expertise

Customer Success

Technical Communication

Platform Utilization

Customer Onboarding

Relationship Management

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

Key Metrics

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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