[Remote] Sr. Technical Success Architect at Platform Science

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, Supply ChainIndustries

Requirements

Bachelor's degree in supply chain, science, technology, engineering, business or equivalent experience
7+ years experience in SaaS working with technical accounts, product management, and/or solution management
Subject matter expert - hours of service and ELD compliance driver/fleet management (all things FMCSA)
Experience managing technical accounts and/or solutions within a regulated industry
Demonstrated success working with cross-functional teams and customers to deliver results
Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike
Proactive, self-starter with a desire to grow regulatory acumen
Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
Ability to gather, interpret and apply a wide range of data
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Proficiency with technical project management tools such as JIRA, Asana, or Productboard

Responsibilities

Serve as the technical champion and strategic compliance advisor for customers
Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap
Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers
Participate in regular customer business review meetings (onsite & virtual)
Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting

Skills

Key technologies and capabilities for this role

IoTSaaSCustomer SuccessTechnical AdvisoryComplianceRegulatory ExpertiseStakeholder ManagementCross-functional CollaborationProduct ManagementEngineering

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The position is based in San Diego, CA / Minneapolis, MN or Remote, with occasional travel to San Diego headquarters, Minnetonka office or customer locations for business reasons.

What experience is required for this position?

Candidates need a Bachelor's degree in supply chain, science, technology, engineering, business or equivalent experience, 7+ years in SaaS working with technical accounts, product management, or solution management, and subject matter expertise in hours of service, ELD compliance, driver/fleet management, and FMCSA regulations.

What is the company culture like at Platform Science?

The company has an engaging, diverse group of employees with different experiences and perspectives that fuel growth through innovation. They value thoughtful actions, empathy, resiliency, creativity, transparency, and teamwork.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for the Senior Technical Success Architect role?

Strong candidates will have 7+ years of SaaS experience in technical accounts or product/solution management, deep expertise in FMCSA regulations, ELD compliance, and fleet management, plus the ability to build trusted advisor relationships and collaborate cross-functionally.

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

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