[Remote] Technical Support Specialist - Merchant Onboarding at Bolt

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce
Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus)
Deep understanding of REST APIs, authentication, and system integrations
Strong communication skills with both engineers and non-technical stakeholders
Analytical and proactive - able to see beyond the surface issue to root cause and prevention
Strong ownership - you manage merchants and internal follow‑ups independently

Responsibilities

Serve as the technical escalation point for merchant onboarding and configuration issues
Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows
Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus)
Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams
Identify potential risks and dependencies (“When we fix this, what else will they need?”)
Develop reusable solutions and documentation for recurring issues
Support merchants in test and production environments through to launch
Participate in merchant calls and debugging sessions when needed
Create internal tools, code snippets, and templates to improve visibility and speed
Participate in the technical support on call rotation

Skills

Bolt

Provides seamless one-click payment solutions

About Bolt

Bolt improves the online shopping experience by providing secure payment solutions for e-commerce businesses. Its main product is a one-click checkout system that simplifies the payment process for online shoppers. This system includes features like Passkey, which allows users to log in and check out using methods such as PIN, Touch ID, and Face ID, making transactions faster and more secure. Bolt differentiates itself from competitors by guaranteeing a 20% increase in conversion rates for merchants, or they offer a money-back guarantee, showcasing their confidence in their technology. The goal of Bolt is to help online retailers enhance customer satisfaction and boost sales through a seamless checkout experience.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$936.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, FintechIndustries

501-1,000Employees

Benefits

Comprehensive health coverage: Medical, dental & vision

Remote-first workplace

4 day work weeks

Time away: Flexible PTO, paid holidays + floating holidays and your birthday off

Equity Early Exercise Program

Paid parental leave

Phone, Utilities, and Wellness stipends

Competitive Pay

Retirement plans

Virtual and in-person team & company events

Risks

CEO departure may affect strategic direction and investor confidence.

97% share price reduction indicates potential financial instability.

Expansion into Zimbabwe may lead to operational inefficiencies.

Differentiation

Bolt offers a one-click checkout solution enhancing user experience and conversion rates.

The Passkey feature uses biometric authentication, aligning with growing security trends.

Bolt's money-back guarantee attracts merchants by promising improved conversion rates.

Upsides

Partnership with Checkout.com enhances Bolt's technology and merchant adoption.

Growing Generation Z demographic values convenience, aligning with Bolt's offerings.

Performance-based pricing models support Bolt's money-back guarantee strategy.

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