x) at Kraken

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Requirements

5+ years in a customer-facing technical role

Responsibilities

Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO
Build and maintain strategic relationships with customer technology leaders in assigned accounts
Translate Kraken’s technical vision into outcomes that resonate with executive priorities
Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
Drive solution design that ensures scalability, performance, and long-term maintainability
Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
Provide regular reports and updates on project status, performance metrics, and potential improvements
Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption
Identify risks within client accounts and develop mitigation strategies
Triage and manage technical incidents in partnership with support and engineering teams
Guide configuration and usage decisions to ensure best practices and optimal performance
Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
Act as a product advocate, gathering client feedback to influence product roadmap decisions

Skills

CRM

Customer Information Systems

Billing

Meter Data Management

Enterprise Architecture

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees