[Remote] EAP Management Consultant at Spring Health

Remote

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, Employee Assistance ProgramsIndustries

Requirements

LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
SAP qualified preferred
CEAP certification preferred
Supervisory experience and/or experience working with management and human resource professionals preferred
Crisis management and SUD experience
Familiarity with basic terminology and concepts used in employee assistance/human services programs
EAP experience
Experience delivering and coordinating critical incident response required
Experience working with diverse populations (bilingual)

Responsibilities

Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 8am-4pmET, but you may sit out of any time zone
Coordinate critical incident response requests
Deliver virtual critical incident response requests
Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees
Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Skills

Key technologies and capabilities for this role

EAP ConsultationManagement ConsultationEmployee WellbeingWorkplace EffectivenessCritical Incident CoordinationHR Consultation

Questions & Answers

Common questions about this position

Is this a full-time position or temporary?

This is a 9 month temporary position with the potential to transition to a full-time, benefits-eligible role based on performance and business needs.

What is the work schedule and location policy for this role?

The role involves providing consultations from 8am-4pm ET, but you may sit out of any time zone, indicating flexibility in location.

What are the main responsibilities or skills needed for this role?

Key tasks include providing management consultations, coordinating critical incident responses, completing management referral intakes, handling daily queue shifts, risk assessment, and follow-up monitoring.

What is the reporting structure for this position?

This role reports to the Spring Health Clinical Manager.

What does Spring Health's company culture or mission focus on?

Spring Health is on a mission to eliminate every barrier to mental health by delivering Precision Mental Healthcare tailored to individual needs, partnering with major companies to provide accessible care.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

Land your dream remote job 3x faster with AI

Try Jobo Free