Customer Success Engineer
HightouchSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Analytics, Open SourceIndustries
Requirements
The ideal candidate is highly technical, capable of solving customer problems independently, and adept at identifying and prioritizing inbound customers that align with the Ideal Customer Profile (ICP). They must also excel at nurturing long-term customer relationships and driving multi-product adoption.
Responsibilities
The Technical Account Manager will focus on helping customers who match the ICP, driving multi-product adoption by introducing new PostHog tools as they are developed, and maintaining long-term customer relationships beyond the initial sale.
Skills
Technical Account Management
Customer Success
Sales
Product Analytics
Session Replay
Feature Flags
Experiments
CDP
LLM Observability
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Company Equity
Mental Health Support
Professional Development Budget
Risks
Competition from privacy-focused platforms like Matomo and Plausible is increasing.
Scaling usage-based pricing may challenge larger enterprise adoption.
Reliance on free tier could risk financial stability if users don't convert.
Differentiation
PostHog offers open-source product analytics tailored for developers.
The platform replaces the modern data stack, focusing on product development.
PostHog's usage-based pricing decreases with scale, offering cost efficiency.
Upsides
Increased demand for open-source analytics tools boosts PostHog's market potential.
Growing trend towards self-hosted solutions aligns with PostHog's offerings.
Recent $15M funding supports expansion and feature development.
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