Technical Account Manager at UiPath

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AutomationIndustries

Requirements

A degree in Computer Science or relevant degree
A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell)
SaaS and Cloud experience a benefit
Fluency in written and spoken English and French
Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
Work experience to credibly communicate with and guide customers on diverse technical topics, including software

Responsibilities

Take ownership of your customers' technical success with the UiPath Platform
Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
Provide technical advisory to customers through webinars, demos, and speaking engagements
Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Skills

Key technologies and capabilities for this role

UiPathRPAAccount ManagementCustomer SuccessEnterprise AutomationBusiness Process AutomationPlatform DeploymentAutomation Strategy

Questions & Answers

Common questions about this position

What is the employment type for this Technical Account Manager role?

This is a full-time position.

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What are the main responsibilities for the Technical Account Manager?

Responsibilities include taking ownership of customers' technical success with the UiPath Platform, being a core member of the account team for technical workstreams, proactively engaging customers with technical advisory, providing platform infrastructure planning and troubleshooting, enabling stakeholders on best practices, conducting design and code reviews, and performing technical health checks.

What is the company culture like at UiPath?

UiPath values curious, self-propelled, generous, and genuine people who thrive in a fast-moving, fast-thinking growth company and care about each other, the company, and its larger purpose of transforming the world through automation.

What kind of customers will I work with in this role?

You will work with UiPath’s largest and most strategic French customers, engaging stakeholders across all parts of the business from C-suite down.

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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