Technical Account Manager - Australia/New Zealand at Logixboard

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Freight Forwarding, LogisticsIndustries

Requirements

5+ years of career experience in Customer Support, Customer Success, Client Onboarding, or Technical Implementation
Ability to get up to speed quickly on complex technical topics
Curious self-starter who enjoys ambiguous technical problems
Ability to collaborate with engineering teams and communicate with customers of varying technical sophistication
Experience facilitating learning for customers new or inexperienced with highly technical concepts
Driven, strategic problem solver who is proactive, organized, and detail-oriented
Ability to multitask in a fast-paced, dynamic environment with diverse stakeholders
Exceptional communication skills for interfacing with internal and external stakeholders
Comfortable working autonomously and independently, especially with limited overlap hours with U.S.-based team

Responsibilities

Manage customer onboarding by leading the technical implementation of our productized integrations
Collaborate with Account Management to train, advise, and support customers while building relationships with key stakeholders
Review, troubleshoot and, where necessary, escalate technical issues in a timely manner, providing clarity and visibility on status updates both internally and externally
Develop and nurture strong customer relationships by providing world-class technical support, training, and guidance through best practices
Serve internal teams as product SME, and provide ad hoc support in various tasks such as reporting and data analysis
Develop and maintain product documentation, including FAQs, troubleshooting guides, and internal knowledge bases
In collaboration with Tier 2 support, provide proactive feedback to R&D on product gaps or issues to help inform product development
Step in to support customer communications for the Account Manager when needed

Skills

Troubleshooting

Backend Integrations

Customer Onboarding

Technical Support

Stakeholder Communication

API Integrations

Logixboard

Shipment visibility software for logistics providers

About Logixboard

Logixboard provides shipment visibility software tailored for logistics service providers, particularly freight forwarders. Their platform enables real-time tracking and monitoring of shipments, allowing freight forwarders to keep their customers informed about the status of their cargo. This service enhances the customer experience by offering features like digital documentation and improved communication. Logixboard operates on a software-as-a-service (SaaS) model, where clients subscribe to access the platform, ensuring a consistent revenue stream for ongoing improvements and feature additions. Unlike competitors, Logixboard caters to a wide range of clients, from small businesses to large corporations, providing scalable solutions that help freight forwarders enhance their service offerings and operational efficiency. The company's goal is to empower logistics service providers to deliver superior customer service and remain competitive in the logistics and supply chain market.

Seattle, WashingtonHeadquarters

2016Year Founded

$48.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Remote Work Options

Parental Leave

Flexible Work Hours

Paid Vacation

Professional Development Budget

Home Office Stipend

Risks

Increased competition from Seattle-based startups like Freightmate and Auger challenges Logixboard.

Market consolidation from Convoy's asset sale to Flexport may increase competition.

Competitive hiring environment in Seattle could affect Logixboard's ability to attract top talent.

Differentiation

Logixboard offers real-time shipment visibility, enhancing customer experience for logistics service providers.

Their platform integrates seamlessly with existing systems, launching in under three weeks.

Logixboard's SaaS model provides scalable solutions for both small businesses and large enterprises.

Upsides

Growing demand for real-time visibility boosts Logixboard's market potential in logistics.

E-commerce growth and faster delivery needs create expansion opportunities for Logixboard.

Partnerships with 3PLs enhance Logixboard's service offerings and operational efficiency.

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