Technical Account Manager

Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Biotechnology, SaaSIndustries

Requirements

Candidates must have over 5 years of experience in a customer-facing technical role. A strong understanding of enterprise architecture and experience guiding system design, integrations, and configuration are essential. Proven ability to build and maintain strategic relationships with technology leaders and a track record of translating technical visions into executive-level outcomes are required.

Responsibilities

The Technical Account Manager will act as a trusted technical advisor to senior client stakeholders, including CIOs and CTOs, and serve as the primary technical liaison. They will provide deep architectural guidance to connect client ecosystems with Kraken's platform, guide solution design for scalability and performance, and identify opportunities for value realization through feature adoption. Responsibilities also include managing day-to-day technical operations, triaging and managing technical incidents, guiding configuration and usage decisions, and acting as a product advocate by gathering client feedback to influence the product roadmap.

Skills

Technical Account Management

Client Relationship Management

Enterprise Architecture

Customer Information Systems (CIS)

Billing Systems

Meter Data Management

CRM

Energy Industry

Utility Sector

Strategic Planning

Technical Advisory

Stakeholder Management

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees