Technical Account Manager at Intrinsic

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Social Media, Fraud PreventionIndustries

Requirements

3+ years of experience in a Technical Account Manager (TAM), Solutions Engineer, or highly technical Customer Success role in a B2B SaaS environment, with a strong emphasis on enterprise clients
Bachelor’s degree in Computer Science, Engineering, or a related technical field is strongly preferred
Proven ability to understand intricate system architectures and translate sophisticated technical concepts into clear, actionable solutions for both technical and non-technical audiences
Demonstrated technical proficiency with complex SaaS use cases, APIs, data pipelines, and monitoring tools. Experience with AI/ML systems, policy configuration are a plus. SQL proficiency is a strong preference
Exceptional problem-solving skills with a track record of successfully diagnosing, triaging, and resolving complex technical challenges in a customer-facing role
Strong communication and interpersonal skills, capable of building rapport and trust with customer engineering teams, product managers, and internal stakeholders
Experience working in an in-person position in San Francisco, CA

Responsibilities

Post-Integration Technical Partnership: Become the primary technical point of contact for our enterprise customers after initial deployment. Understand their unique technical environments, complex data flows, and how they interact with the Variance platform
Drive Ongoing Technical Adoption & Optimization: Guide customers through advanced platform usage, best practices, and sophisticated configurations to ensure they continually leverage Variance's features to their fullest potential
Build Scalable Technical Resources: Create and contribute to our knowledge base, technical documentation, best practice guides, and internal enablement materials to empower both customers and the broader Customer Success team
Strategic Technical Troubleshooting & Resolution: Diagnose and resolve intricate technical challenges that arise post-implementation, collaborating closely with our engineering and product teams to provide elegant, scalable solutions
Product Evolution: Serve as the vital technical feedback loop between customer technical teams and our product development, advocating for features and improvements that enhance the platform's long-term utility, performance, and scalability
Proactive Technical Health Monitoring: Implement and manage tools/processes to monitor the technical health and performance of customer deployments, proactively identifying and addressing potential issues before they impact operations
Support Strategic Engagements: Collaborate closely with the Customer Success team on key accounts, providing deep technical expertise during strategic customer discussions (e.g., QBRs) and helping identify opportunities for technical expansion and new use cases

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessAI PlatformsFraud DetectionTrust & SafetyData FlowsPlatform ConfigurationTechnical DocumentationBest PracticesEnterprise Support

Questions & Answers

Common questions about this position

Is this position remote or in-office?

This is an in-person position with the office located in San Francisco, CA.

What experience is required for the Technical Account Manager role?

Candidates need 3+ years of experience in a Technical Account Manager or similar customer-facing technical role.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture or team environment look like?

The company is rapidly growing, serving large social media platforms, with a foundational Customer Success team focused on using safe AI to combat fraud through technical partnership and customer success.

What makes a strong candidate for this Technical Account Manager position?

A strong candidate is highly skilled, customer-centric, with 3+ years in technical account management, able to provide expert technical guidance, drive adoption, troubleshoot complex issues, and collaborate with engineering and product teams for enterprise customers.

Intrinsic

Software solutions for industrial robotics accessibility

About Intrinsic

Intrinsic.ai develops software that simplifies the programming and operation of industrial robots, making them more accessible to a wider range of businesses, including small and medium-sized enterprises (SMEs). Their software leverages advancements in artificial intelligence and simulation to allow robots to easily adapt to new tasks and changes in their environment. This approach reduces the time and cost typically associated with programming industrial robots, enabling users to enhance productivity without needing extensive technical expertise. Unlike traditional robotics solutions that can be complex and expensive, Intrinsic.ai focuses on user-friendly software that enhances existing robotic systems, allowing clients to innovate and implement new applications more efficiently. The company's goal is to democratize the use of robotics technology, driving innovation and efficiency across various industries.

Rio de Janeiro, BrazilHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

201-500Employees

Benefits

Performance Bonus

Company Equity

Risks

Comau's shift to software-driven systems increases competition in robotics software market.

Dependency on NVIDIA's technology may impact Intrinsic if partnership changes.

Cultural shift failure could hinder Flowstate platform's market penetration.

Differentiation

Intrinsic simplifies industrial robotics with AI, perception, and simulation technologies.

Flowstate offers a web-based developer experience for building robotic solutions.

Intrinsic's software enhances existing robotic systems' capabilities, increasing versatility and value.

Upsides

Collaboration with NVIDIA enhances robotic dexterity and modular AI capabilities.

Integration with KEBA's controllers demonstrates commitment to hardware interoperability.

ROS 2 Jazzy Jalisco release broadens Intrinsic's software capabilities and user base.

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