[Remote] Technical Account Manager at Astra

Only, Tennessee, United States

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, BiotechnologyIndustries

Requirements

Candidates should have 1-3 years of experience in a technical support, integration, or solutions engineering role, with startup or fintech experience being a plus. A Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience, is required. Familiarity with cloud platforms, particularly Google Cloud Platform, and comfort navigating logs, APIs, and technical tools are essential. Strong troubleshooting skills, excellent written and verbal communication abilities to translate complex technical concepts, and experience with support systems like Zendesk are necessary. A collaborative mindset, proactive and detail-oriented approach, and a willingness to document solutions are also key requirements.

Responsibilities

The Technical Account Manager will serve as the primary technical contact for customers, responding to inquiries, troubleshooting integration and payment operations issues, and providing technical guidance. They will partner with the Integrations team to support new customer onboarding, assist with integration configuration and validation, and contribute to the knowledge base by writing and improving technical documentation. This role involves investigating technical environments to identify root causes, escalating complex problems, and acting as a liaison between customers and the integration/engineering teams by translating technical details into clear communication.

Skills

Technical Support

Integration

Troubleshooting

Customer Support

API

Financial Compliance

Problem-Solving

Technical Documentation

Client Configuration

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees