Technical Account Manager
UiPath60,000 - 90,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Ecommerce, Software as a Service (SaaS)Industries
Requirements
Candidates should possess 3-5 years of experience in Technical Account Management, Customer Success, or a related field, demonstrating strong technical skills in e-commerce platforms, ERP, order management, and integrations. They must also have experience tracking and managing key performance metrics such as support response times and platform reliability, along with excellent organizational and project management skills, analytical abilities, and clear written and verbal communication skills.
Responsibilities
The Technical Account Manager will serve as the main point of contact for key clients, supporting them during pre-sales, onboarding new merchants, and resolving escalated technical support issues; they will manage onboarding processes, handle urgent support issues, generate documentation, monitor key performance metrics, prepare and present reports during Quarterly Business Reviews, build strong client relationships, and collaborate with various internal teams to ensure client needs are met.
Skills
Customer Support
Technical Guidance
Platform Support
Client Communication
Operational Metrics Tracking
Onboarding
Pipe17
Cloud-based ecommerce order automation platform
About Pipe17
Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.
Key Metrics
Seattle, WashingtonHeadquarters
2019Year Founded
$22.9MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
11-50Employees