Pipe17

Technical Account Manager

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Ecommerce, Software as a Service (SaaS)Industries

Company Information

At Pipe17, our values aren’t just words on a wall—they’re how we operate every day. We are a high-performance team built around ownership, integrity, and a strong bias for action. We believe in setting bold goals, holding ourselves accountable, and moving fast to solve customer problems. Every team member is empowered to make decisions and drive outcomes—not wait for permission. We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work. Teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions isn’t a buzzword here—it’s a daily practice. We learn from each other, improve constantly, and rally around our mission: simplifying ecommerce operations for modern merchants. And above all, we act with integrity. We do the right thing, even when it’s hard. That’s how we build trust—with each other, our customers, and our partners. If these values resonate with how you like to work, you’ll fit right in.

Position Overview

  • Location Type: [Not Specified]
  • Job Type: [Not Specified]
  • Salary: [Not Specified]

The Technical Account Manager (TAM) is responsible for supporting Pipe17’s key clients, helping them achieve success with our platform. This role serves as the main technical contact between Pipe17 and our strategic customers, assisting them during pre-sales, onboarding new merchants, and resolving escalated technical support issues. The TAM tracks important operational metrics, such as support response times and platform uptime, and prepares materials for Quarterly Business Reviews (QBRs).

Responsibilities

  • Be the main point of contact for key clients, maintaining clear and consistent communication.
  • Support the pre-sales process by providing technical guidance helping strategic clients win new business.
  • Manage onboarding for new merchants, ensuring they are set up successfully and efficiently.
  • Handle and escalate urgent support issues, working closely with internal teams to quickly resolve problems.
  • Generate clear and useful documentation to help clients effectively use the Pipe17 platform and provide Level 1 support to their merchants.
  • Monitor key performance metrics such as support response times, platform availability, and client satisfaction.
  • Prepare and present clear operational reports and business updates during Quarterly Business Reviews.
  • Build strong relationships with clients and become a trusted advisor.
  • Collaborate with Sales, Solution Architects, Product, Support, and Customer Success teams to ensure clients’ needs are met.

Key Skills and Qualifications

  • 3-5 years of experience in Technical Account Management, Customer Success, or similar roles.
  • Strong technical skills in e-commerce platforms, ERP, order management, and integrations.
  • Experience tracking and managing key performance metrics, such as support response times and platform reliability.
  • Excellent organizational and project management skills, able to manage multiple client accounts effectively.
  • Strong analytical abilities to interpret data and identify trends.
  • Clear written and verbal communication skills, able to explain complex topics simply.
  • Proactive and solution-oriented, with high accountability and urgency.
  • Experience preparing and delivering presentations for client meetings.
  • Ability to work under pressure - track record of working in high-velocity environments and handling difficult situations in a coherent, empathic, and thoughtful fashion.

Preferred Experience

  • Experience with Pipe17 or similar integration platforms.
  • Knowledge of ticketing systems (Zendesk, Jira) and CRM tools (HubSpot, Salesforce).
  • Training or certification in project management (PMP, Agile, Scrum).

Compensation (US FTE)

  • Competitive salary
  • Great healthcare + dental + vision coverage
  • Retirement plan
  • Pick your own equipment. We'll set you up with whatever you need.

Skills

Customer Support
Technical Guidance
Platform Support
Client Communication
Operational Metrics Tracking
Onboarding

Pipe17

Cloud-based ecommerce order automation platform

About Pipe17

Pipe17 provides a cloud infrastructure that focuses on automating omnichannel order operations for ecommerce businesses. It facilitates the seamless management of order and inventory across various channels without the need for coding expertise. This company is an excellent place to work because it supports major retail and ecommerce integration, demonstrating a strong position in retail technology. Its workforce benefits from a technologically robust environment that encourages problem-solving and operational efficiency, ideal for professionals seeking to advance in ecommerce solutions and technology.

Seattle, WashingtonHeadquarters
2019Year Founded
$22.9MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
11-50Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Home Office Stipend

Risks

Increased competition from local startups like Auger and Freightmate in Seattle.
Market instability due to the shutdown of Convoy may affect Pipe17's strategies.
Reliance on TikTok Shop poses risks if regulatory challenges arise.

Differentiation

Pipe17 offers AI-powered composable order operations, setting it apart in ecommerce solutions.
The company provides seamless integration with social commerce platforms like TikTok Shop.
Pipe17's rapid deployment capability, in days not months, is a significant competitive advantage.

Upsides

Growing demand for AI-driven order operations boosts Pipe17's market potential.
Seattle's logistics tech hub offers Pipe17 access to top-tier supply chain talent.
Partnerships with companies like Ryder enhance Pipe17's omnichannel fulfillment capabilities.

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