DoorDash

Manager, Workforce Strategy (Merchant)

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Support & Customer ServiceIndustries

Requirements

Candidates should possess at least 5 years of experience in workforce management or support operations or management consulting, demonstrating a proven track record of driving performance improvements across cross-functional teams and a deep business understanding. They should also thrive in fast-paced, ambiguous environments and possess strong analytical skills and comfort with data tools such as SQL, Excel, and Tableau.

Responsibilities

As the Manager, Workforce Strategy for Merchant, the individual will be responsible for owning end-to-end performance of WFM support operations for the Merchant audience, managing and aligning in-house and BPO planners, schedulers, and RTA teams, driving performance against KPIs, leading OKR setting and progress tracking, influencing strategic trade-offs and improvement initiatives, and communicating results, blockers, and root causes clearly to leadership while maintaining partner alignment and strategic influence.

Skills

Workforce Management

Support Operations

Data Analysis

SQL

Excel

Tableau

Strategic Leadership

Performance Improvement

Cross-functional Collaboration

Problem-Solving

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

Key Metrics

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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