Job Description

Position Overview

PartnerStack is seeking a resourceful, independent, and good-natured individual with strong communication skills and above-average technical ability to join our team. Ideally, you will have customer-facing experience with the technical expertise to navigate customer intricacies, simplify pain points, and develop creative solutions to help them achieve their goals.

Responsibilities

• Become an expert on the PartnerStack platform and continuously learn about new features, providing suggestions for product improvement.
• Serve as the primary point of contact for Integrations during the onboarding process.
• Establish a solid technical foundation for customers to ensure their success with our platform.
• Lead Integration calls and manage expectations for all parties involved in the integration process.
• Execute the integration process based on the scope of work provided by an Onboarding Consultant.
• Train customers on various aspects of the PartnerStack platform.
• Conduct extensive discovery of a customer’s internal systems.
• Collaborate cross-functionally with other teams across PartnerStack to facilitate effective customer program launches.

Requirements

• Experience in customer experience, project coordination, implementations, or related roles.
• Strong communication skills.
• Good understanding of internet technologies (APIs, HTTP, IPAAS).
• Ability to thrive in a fast-paced environment, self-start, and learn on the job.
• Real attention to detail and problem-solving abilities.
• Familiarity with Salesforce or other CRMs.
• Basic understanding of Javascript.
• Familiarity with querying information from an SQL database.

About PartnerStack

PartnerStack is passionate about software and the partnership space, aiming to change how the world sells software by creating partnerships that unlock growth. We are an ecosystem platform with the world’s largest B2B partnerships network, used by over 500+ companies to generate and sustain revenue. We foster a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

Why You’ll Love Working Here

PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. We aim to build a kickass company by challenging the status quo and innovating great products. We support our team members' success, enabling them to feel energized, pursue excellence, and learn daily. This includes opportunities to experiment with creative tactics, the freedom to fail and bounce back, and the chance to build a career for a lifetime.

Perks of Working at PartnerStack

• A digital-first environment, allowing you to work from anywhere in Canada.
• A MacBook shipped to you and a budget for peripherals of your choice.
• Flexible working hours (in coordination with your team).
• Flexibility to work abroad for up to 8 weeks at a time.
• Regular social events, even while working remotely.
• Annual peripheral refresh.
• Competitive salary and opportunities for promotion.
• High-quality health insurance, active from your first day.
• HSA and Wellness Accounts.
• Generous vacation and time off plan.
• Employee Stock Option Plan (ESOP) for everyone.
• RRSP with an employer matching component.

Our HQ

While we are digital-first, our downtown Toronto office (111 Peter Street, Toronto, ON) is available for employees who wish to work in person. We are committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team, whether they join us in person or virtually.

Application Instructions

Apply now to be a part of our team!