Technical Operations Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Clipboard Health exists to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health: Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website.

Role Overview

Our Worker Operations department is hiring a highly autonomous and results-oriented Technical Operations Manager to lead the team responsible for our core Zendesk ecosystem and its associated technical integrations. This is a critical leadership role requiring deep Zendesk expertise combined with strong technical literacy and the ability to drive performance in a 100% remote, fast-paced, dynamic environment.

You will own the operational health, performance, and reliability of our Zendesk platform and its interconnected systems (including AWS Connect telephony, custom applications hosted on AWS, and various integrations). You will manage a globally-distributed hybrid team of Zendesk Administrators and technical developers, translating business requirements into robust, scalable, and high-quality technical solutions. In a culture that values autonomy and impact, you will be empowered to set standards, drive improvements, and build a best-in-class operational technology function centered around our core support CRM.

Primary Responsibilities

• Own the Zendesk Ecosystem: Lead the administration, configuration, ongoing optimization, and operational roadmap of our Zendesk instance.
• Manage Global Technical Team: Lead, mentor, and manage performance for a team comprising Zendesk Administrators and developers responsible for custom applications and integrations. Foster a culture of high performance, quality, and operational excellence.
• Oversee Integrations & Custom Apps: Provide strong oversight for vendor integrations (e.g. AWS telephony), custom applications hosted on AWS (monitoring deployment, reliability, bug rates), and other integrations (e.g., Zapier, microservices), ensuring they function reliably and securely within the Zendesk ecosystem.
• Translate Business Needs: Partner closely with stakeholders across Worker Operations, Support, and other teams to deeply understand requirements.

Requirements

• (No specific requirements listed in the provided text)

Application Instructions

• (No specific application instructions listed in the provided text)