Clipboard Health

Technical Operations Manager

United States

Clipboard Health Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Marketplace, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related field, along with 5+ years of experience in technical operations or a similar role, and a deep understanding of Zendesk administration and its ecosystem. Strong technical literacy and the ability to manage a globally distributed team are essential, as is experience with AWS Connect telephony and custom application development.

Responsibilities

The Technical Operations Manager will own the operational health, performance, and reliability of the Zendesk platform and its interconnected systems, including vendor integrations and custom applications. They will lead, mentor, and manage a team of Zendesk Administrators and developers, translating business requirements into robust technical solutions and ensuring the seamless functioning of the Zendesk ecosystem. Additionally, the role involves overseeing integrations, monitoring deployment and reliability of custom applications, and collaborating with stakeholders to understand and address business needs.

Skills

Zendesk
Technical integrations
AWS Connect
AWS hosting
Technical leadership
System performance
Operational management

Clipboard Health

Healthcare staffing platform connecting facilities and nurses

About Clipboard Health

Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2016Year Founded
$91.6MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options
Professional Development Budget

Risks

Competition from platforms like ShiftKey and CareRev may erode Clipboard Health's market share.
Nurses delaying shift acceptance for higher rates could increase Clipboard Health's operational costs.
Ongoing nursing shortages may lead to demands for higher wages, impacting profitability.

Differentiation

Clipboard Health offers a one-click application process for nurses seeking jobs.
The platform provides transparency in pay rates and work details for nurses.
Clipboard Health connects healthcare facilities with local professionals to fill unoccupied shifts.

Upsides

Increased telehealth adoption creates remote work opportunities for nurses on Clipboard Health.
AI-driven scheduling tools enhance Clipboard Health's staffing solutions efficiency.
Healthcare facilities' shift from traditional agencies to digital platforms boosts Clipboard Health's market share.

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