Customer Success Engineer
RescaleSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Bachelor’s degree in any field
- Proven experience in technical support (preferred but not required)
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer-focused with a strong commitment to providing exceptional service
- Knowledgeable in XML, SOAP UI, Web Services, SFTP, or other systems or technologies
- Knowledgeable in SalesForce, Outlook, etc
- Ability to proactively identify customer issues and work independently to resolve them
- Experience tailoring messages to all levels of the customer organization from developers and testers to executives
- Critical and analytical thinking
- Curiosity and proactive seeking of knowledge to better understand products, systems, and processes
Responsibilities
- Provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services
- Respond to customer inquiries via phone and email
- Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products
- Document and track customer issues and resolutions in the ticketing system
- Escalate complex issues to higher-level support teams when necessary
- Conduct remote troubleshooting and provide clear instructions to customers
- Maintain up-to-date knowledge of company products and services
- Collaborate with other team members and/or departments to improve support processes and customer experience
- Train or mentor new colleagues
Skills
XML
SOAP UI
Web Services
SFTP
SalesForce
Outlook
troubleshooting
incident management
ticketing system
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits
Risks
Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.
Differentiation
Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.
Upsides
Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.
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