Technical Account Manager at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree in any field
Proven experience in technical support (preferred but not required)
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer-focused with a strong commitment to providing exceptional service
Knowledgeable in XML, SOAP UI, Web Services, SFTP, or other systems or technologies
Knowledgeable in SalesForce, Outlook, etc
Ability to proactively identify customer issues and work independently to resolve them
Experience tailoring messages to all levels of the customer organization from developers and testers to executives
Critical and analytical thinking
Curiosity and proactive seeking of knowledge to better understand products, systems, and processes

Responsibilities

Provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services
Respond to customer inquiries via phone and email
Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products
Document and track customer issues and resolutions in the ticketing system
Escalate complex issues to higher-level support teams when necessary
Conduct remote troubleshooting and provide clear instructions to customers
Maintain up-to-date knowledge of company products and services
Collaborate with other team members and/or departments to improve support processes and customer experience
Train or mentor new colleagues

Skills

Key technologies and capabilities for this role

XMLSOAP UIWeb ServicesSFTPSalesForceOutlooktroubleshootingincident managementticketing system

Questions & Answers

Common questions about this position

What is the salary for the Technical Account Manager position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for this Technical Account Manager role?

Required skills include excellent problem-solving and communication skills, knowledgeable in XML, SOAP UI, Web Services, SFTP, SalesForce, and Outlook, plus critical and analytical thinking.

What is the company culture or work environment like for this role?

The role involves working with a moderate level of guidance, collaborating with team members and departments to improve support processes, and training or mentoring new colleagues in a customer-focused environment.

What makes a strong candidate for the Technical Account Manager position?

A strong candidate has a Bachelor’s degree, proven technical support experience (preferred), ability to work independently and in a team, curiosity to proactively seek knowledge, and experience tailoring communication to all customer levels.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees