Team Manager, Customer Success

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should have 7+ years of experience working directly with customers and multiple internal departments, with at least 3 years of management experience, ideally leading high-performing customer success teams. A degree in Business, Computer Science/Information Technology or a related discipline is preferred. Proven leadership ability, experience handling customer escalations, and comfort with change management are essential. Strong organizational, problem-solving, decision-making, and data analysis skills are required, along with the ability to adapt quickly to new software and changing business requirements.

Responsibilities

The Team Manager of Customer Success will be responsible for hiring, training, coaching, and managing a team of Customer Success Managers, driving KPIs, and providing necessary support. This role involves managing day-to-day operations, goal setting, career development, performance management, and team growth, while maintaining high engagement and motivation. The manager will serve as the first escalation point for CSAT issues, be responsible for team ARR, report on churn risks and mitigation, manage account assignments, and analyze data to identify areas for improvement. They will also develop and retain talent, recruit new members, maximize efficiency in a changing environment, and support CSMs in building customer relationships.

Skills

Hiring

Training

Coaching

Management

KPIs

Customer Success

Team Leadership

Performance Management

Employee Development

Escalation Management

Churn Risk Mitigation

Account Management

Data Analysis

Process Improvement

Mentorship

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees