[Remote] Vice President, Customer Account Management at Iterable

United States

Iterable Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • 10+ years of enterprise-class software account management leadership experience
  • Proven track record of growing existing enterprise business, typically $50k+ ARR
  • Experienced building relationship with C-suite level decision makers over longer upsell sales cycles
  • 3+ years experience managing managers in a customer selling
  • Proven ability to grow, manage and motivate high performance customer account teams
  • Experienced using CRMs, Business Intelligence and other revenue tools
  • Operational experience in working with RevOps in designing salaries and quotas for individual contributors
  • Experience with account segmentation, lead distribution and sales funnels
  • Excellent communication skills and ability to work with cross-functional teams

Responsibilities

  • Identify and recruit top CAM talent
  • Build, manage and motivate a growing team of customer account managers
  • Build, manage and motivate a team of customer operations specialists
  • Experience in working with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
  • Own and report on the customer account team’s metrics and performance
  • Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

Skills

Iterable

Customer engagement platform for personalized marketing

About Iterable

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.

San Francisco, CaliforniaHeadquarters
2013Year Founded
$332.9MTotal Funding
SERIES_ECompany Stage
Data & Analytics, Consumer SoftwareIndustries
501-1,000Employees

Benefits

Paid Parental Leave
Competitive salaries, meaningful equity
Medical, dental, vision, & life insurance
Balance Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Comprehensive Private Medical Insurance
401(k) Retirement Plan

Risks

Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.
Potential data privacy concerns with GDPR compliance in the EMEA region.
Economic uncertainties may impact subscription renewals and new customer acquisitions.

Differentiation

Iterable offers AI-driven cross-channel features for personalized customer engagement.
The platform's Smart Ingest feature consolidates data from multiple sources for better insights.
Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

Upsides

Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.
Native WhatsApp integration expands global reach for engaging international audiences.
Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

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