Bilingual Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Tasker Success Manager [6-month Contract] at Taskrabbit
Madrid, Community of Madrid, Spain
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Gig Economy, Marketplace, Home ServicesIndustries
Requirements
- Remote in Spain (Madrid), with availability to potentially travel to other main regions as required
- Native Spanish speaker (Portuguese speaking is an added advantage)
- Demonstrated experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives
- Strong analytical skills with the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics
- Excellent communication skills with the ability to provide updates on market trends at weekly meetings, and build rapport with the Tasker community
- Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply issues
Responsibilities
- Support the delivery of strategies across the full Tasker lifecycle — in particular acquisition and onboarding, to retention and reactivation — in partnership with your regional manager
- Acquire, grow and stabilise supply in Tier 2–3 metros and provinces (low density remote areas), coach Taskers effectively, and ensure they fulfil all jobs scheduled in their area of responsibility
- Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers
- Use tools like Totango and Sigma, and share local results and feedback to inform program improvements
- Partner with Fulfilment to align supply coverage, with Ops to surface blockers, and with Marketing to support localised campaign messaging
- Execute effectively on supply boosting actions, including making calls, sending comms and/or providing workshops
- Collaborate closely with cross-functional teams throughout the Tasker lifecycle, focusing on critical and low density remote areas such as utilisation, and retention
- Recruit, nurture and interact with the Tasker community, acquire, activate and coach Taskers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require office work?
Taskrabbit is a hybrid company with employees distributed across the US and EU. The role focuses on Spain, particularly low density remote areas, but specific remote or office requirements are not detailed.
What is the duration of this contract role?
This is a 6-month fixed term contract position.
What skills or tools are required for the Tasker Success Manager role?
The role requires skills in recruiting, nurturing, and interacting with the Tasker community, executing supply boosting actions like calls and workshops, and using tools like Totango and Sigma. Strong collaboration with cross-functional teams and data-driven approaches are also key.
What is the company culture like at Taskrabbit?
Taskrabbit's culture is collaborative, pragmatic, and fast-paced, celebrating innovation, inclusion, and hard work. They seek talented, entrepreneurially minded, and data-driven people passionate about helping others.
What makes a strong candidate for this Tasker Success Manager role?
Strong candidates are entrepreneurially minded, data-driven, and passionate about helping Taskers succeed, with the ability to collaborate cross-functionally, coach effectively, and execute strategies in low-density areas of Spain.
Taskrabbit
Marketplace connecting clients with skilled Taskers
About Taskrabbit
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$36.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Professional Development Budget
Fertility Treatment Support
Risks
Increased competition from new gig economy platforms may dilute market share.
Integration challenges from Dolly acquisition could affect service quality.
Reliance on same-day service may strain operational capabilities during peak demand.
Differentiation
Taskrabbit offers same-day service, appealing to clients needing immediate assistance.
The platform connects clients with skilled Taskers for various household and personal tasks.
Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.
Upsides
Acquisition of Dolly expands Taskrabbit's local moving and delivery services.
Partnership with Arcade1Up taps into the growing home entertainment market.
Collaboration with Robinhood offers retirement savings options for gig workers.
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