Tasker Success Manager [6-month Contract] at Taskrabbit

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gig Economy, Marketplace, Home ServicesIndustries

Requirements

Remote in Spain (Madrid), with availability to potentially travel to other main regions as required
Native Spanish speaker (Portuguese speaking is an added advantage)
Demonstrated experience managing and maintaining strong relationships with cross-functional teams, including Operations and Marketing, to drive results and achieve business objectives
Strong analytical skills with the ability to identify supply gaps and create plans to address them, with a solid understanding of supply/demand dynamics
Excellent communication skills with the ability to provide updates on market trends at weekly meetings, and build rapport with the Tasker community
Proven ability to execute strategies provided by the program team on time and with high quality, and proactively suggest actions to address supply issues

Responsibilities

Support the delivery of strategies across the full Tasker lifecycle — in particular acquisition and onboarding, to retention and reactivation — in partnership with your regional manager
Acquire, grow and stabilise supply in Tier 2–3 metros and provinces (low density remote areas), coach Taskers effectively, and ensure they fulfil all jobs scheduled in their area of responsibility
Ensure that Taskers have a positive experience after activating, and implement targeted tactics to optimise their productivity, while also providing strategic guidance to ensure the retention of valuable Taskers
Use tools like Totango and Sigma, and share local results and feedback to inform program improvements
Partner with Fulfilment to align supply coverage, with Ops to surface blockers, and with Marketing to support localised campaign messaging
Execute effectively on supply boosting actions, including making calls, sending comms and/or providing workshops
Collaborate closely with cross-functional teams throughout the Tasker lifecycle, focusing on critical and low density remote areas such as utilisation, and retention
Recruit, nurture and interact with the Tasker community, acquire, activate and coach Taskers

Skills

Recruiting

Onboarding

Nurturing

Retention

Coaching

Cross-functional Collaboration

Utilization Management

Taskrabbit

Marketplace connecting clients with skilled Taskers

About Taskrabbit

Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$36.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Tasker Success Manager [6-month Contract] at Taskrabbit

Requirements

Responsibilities

Skills

Taskrabbit

About Taskrabbit

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Professional Development Budget

Fertility Treatment Support

Risks

Increased competition from new gig economy platforms may dilute market share.

Integration challenges from Dolly acquisition could affect service quality.

Reliance on same-day service may strain operational capabilities during peak demand.

Differentiation

Taskrabbit offers same-day service, appealing to clients needing immediate assistance.

The platform connects clients with skilled Taskers for various household and personal tasks.

Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.

Upsides

Acquisition of Dolly expands Taskrabbit's local moving and delivery services.

Partnership with Arcade1Up taps into the growing home entertainment market.

Collaboration with Robinhood offers retirement savings options for gig workers.

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